Service Now Knowledge Module Integration with External KB Sources Like Share Point or Other Sourc

[Rahul Priyadars]

My Question Here is on Now Assist AI Search - I understand Now Assist Ai Search Uses RAG concept behind the scene to Augment the Response and here Data is Coming from Published Knowledge Articles. 

Now Assume my Knowledge Module is Integrated with External Sources (Share Point, Other Docs etc) - Does Now Assist AI Search Consider Content from External Sources also while Generating the Response ?

Thanks in Adveance

Regards

RP

[Rahul Priyadars]

Thanks Man.. @PaulSylo 

[Shamus Mulhall]

Hi @Rahul Priyadars @PaulSylo 

While Now Assist in AI Search does use a RAG architecture to generate responses, as of the Aug '24 release, for the Q&A Genius Results the answers will only be generated from Knowledge and knowledge child tables.  In the Nov '24 release there will be expanded support for KBB's and attachments, but that is subject to change.  External content will be coming after that.