Summarise button not available in SOW for non admin user

[D9201559]

Hi ,

On sow workspace the summarise button is visible for admin user but not able to for non admin user
How can i make it available for non admin

Please refer the screenshot 

[JackieErickson]

What do you have set under the "define access" menu of the skill configuration? There is likely a role listed there that your end users do not have, see screenshot below from our instance

[Aditya_hublikar]

Hello @D9201559 ,

If the Summarize button is visible only to admins, the issue is usually caused by missing Now Assist Skill permissions for non-admin users.

 Please add your required non-admin role to access that .

You can also refer this :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2821601

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @D9201559 

Make sure plugin is upto date. If yes, Repair the plugin.

https://www.servicenow.com/docs/r/zurich/it-service-management/now-assist-for-it-service-management-...

Also refer: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709904

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2764862