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Table data reading via AI agent

PrateekM7069859
Tera Contributor

‎07-22-2025 07:12 AM

Can anyone suggest or used to refer the data records from table ?

 

I want to build the AI agent which should read from problem and some other core table and take some action.

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rpriyadarshy
Giga Guru

‎07-22-2025 08:28 PM - edited ‎07-22-2025 08:30 PM

Hi Prateek

 

AI Agent uses tools to do the actual Ground level Activities. 

User case----1:M----> Agents----1:M---> Tools

 

Inside tool you can use Script or Flow to fetch records from Any table Inside ServiceNow Platform.

 

(1) Get Problem Details in AI AGENT --> TOOLS

 

rpriyadarshy_5-1753241407595.png

 

 

Here is the example of Flow Action.

rpriyadarshy_1-1753241024976.png

 

Inside Flow action Script is written for same

rpriyadarshy_2-1753241104390.png

 

On Similar notes you can try to fetch data. Another example 

 

Get Incident Details 

rpriyadarshy_3-1753241220444.pngrpriyadarshy_4-1753241267593.png

 

 

Hope This help and i understood the issue.

 

Regards

RP