The "Sidebar discussion summarization" AI skill doesn't work

[GlideFather]

Hello NowAssist ninjas!

We have enabled NowAssist for ITSM, but the summarization for sidebar discussions doesn't work correctly.

There's this error message:

Chat summaries won't appear until your IT administrator completes all the required steps involved in the setup. View setup

I have reviewed the link but it didn't answer much. What have I overlooked?

The AI skill is enabled, set to displayed, selected tables ok, roles given access, everything seems okay, the skill is ready to use but it just doesn't do what it should.

Any ideas what could be checked or done for that?

Thank you for any suggestions

[Vasanth001]

Hi @GlideFather ,

It would be great if you can share any latest info on this?

Thanks & Regard,

Vasanth.

[GlideFather]

ahoy @Vasanth001,

we raised a case at the Support portal and it was related only to DEV, TEST worked ok. So we repaired the plugin for Now Assist ITSM and it started to work after some time. Some glitch most likely, sorry for not remembering the exact solution :((

[Vasanth001]

No problem, thank you for responding.