Troubleshooting skills - Am I missing something?

[Thomas Berge]

Hi all,

I am intermittently getting some errors like the below in Now Assist and I have been trying to figure out how to access the Now Assist troubleshooting function described in the documentation. Apart from the fact that the roles indicated as required here are partial (not the complete role name) - I believe I have given myself all the necessary roles to be able to do this. I have repaired the plugins as well. 

https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-admin/t...

Has anyone else problems with finding the described option to "Run Diagnostics" against a skill? 

[Rahul Priyadars]

This error is coming when?

Also is this a demo lab or enterprise  instance?

Also check for Operations to get complete is there any Restrictions on No of Assists Usage?

U must have referred this KB- Now Assist Troubleshooting SR - PAXE CAIE - Now Assist Troubleshooting - v1.2 TOI Use Case and User ...

Regards

RP

Regards

RP

[Rahul Priyadars]

Also Do you see anything in this Log Table- sys_generative_ai_log

https://YOURINSTANCE/sys_generative_ai_log_list.do?sysparm_clear_stack=true

Regards

RP

[Thomas Berge]

Actually - I am not seeing those entries - Restricted by security. Despite being Now Assist Admin and Sys Admin. Suspect there is something wrong with some roles. 

[Thomas Berge]

How is anyone NOT working in ServiceNow support meant to be able to check that table? ACLs are locked down to only allow maint role even read access. Tried to add an ACL rule to read, but it's not allowing it.