Unable to access to now assist skill kit after updating now assist skill kit.

AdamN5180415730 · 3 weeks ago

We recently udated our now assist for ITSM plugin to the newest version.
After the update we no longer have access to Now Assist Skill Kit.

Before the update we can access it just fine.
I do have the sn_skill_builder.admin role.
Some of our application runs on now assist skills we made ourselves but now all of them are not working.

Brian Bakker · 3 weeks ago

@AdamN5180415730

Indeed, we had to do further steps to get your issue resolved based on another defect documented in KB2688829. If the workaround in this KB doesn't fix the issue, one needs to raise a support case to implement another workaround that can only be done by Support, which is exactly what you did. The issue should now be resolved, as your case raised yesterday is in SP.

View solution in original post

rpriyadarshy · 3 weeks ago

@Brian Bakker Prefect hit - This is just 10 days OLD KB.

Regards

RP

AdamN5180415730 · 3 weeks ago

Thank you, Brian, I have submitted a support ticket.
Updating the Now Assist Admin Console didn't solve the issue and I can't upgrade to Zurich in one of our Yokohama instances.

Brian Bakker · 3 weeks ago

@AdamN5180415730

Indeed, we had to do further steps to get your issue resolved based on another defect documented in KB2688829. If the workaround in this KB doesn't fix the issue, one needs to raise a support case to implement another workaround that can only be done by Support, which is exactly what you did. The issue should now be resolved, as your case raised yesterday is in SP.