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What would cause the Now Assist Panel to open without content?

Andrew Bowers
Tera Expert

5 hours ago

I have turned on the Now Assist panel in a proof of concept instance. The current build is Zurich and all of the plugins are the latest versions available as of a couple of days ago. The skills plugin relates to ITSM. I have been able to get Now Assist to work in the portal, and have successfully used individual skills on relevant records. I have tried doing a repair on the Glide Conversation Generative AI Plugin based on another help article, but that didn't resolve the issue for me.

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2 REPLIES 2

palanikumar
Giga Sage

2 hours ago

Hello,

Did you enable the Assistant for the Now Assist Panel?

Better to raise support ticket

Thank you,
Palani
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Andrew Bowers
Tera Expert
In response to palanikumar

2 hours ago - last edited 2 hours ago

Thank you for responding! Yes, the Now Assist Panel - Platform (default) is turned on, has skills associated with it and works when tested in the "Review" tab. I believe there is also a ticket with ServiceNow but I wanted to see if it might be a bug anyone is familiar with.

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