Hi, I'm looking to create a custom email notification based on a catalog item. I've created the notification but I want to customize who receives the email based on the email field on the catalog item. I want the notification to be received on the em...
Is there a way to view what template was used to create a knowledge article and then is there a way to change the template to a different one? For example, we have an article that was created using the General Use template but there is a custom templ...
Hello, I have a requirement to restrict wrtiting on sys_user fields when the current logged in user does not have BOTH user_admin and admin role. I have unchecked the "Admin override" and I am using this condition if (gs.hasRoleExactly("admin") && (g...
When SSO authentication is complete, all users are directed to the link https://xxx.service-now.com/ However for some users I wish for them to be directed to the agent workspace instead https://xxx.service-now.com/workspace/agent ...
GlideQuery seems to have a bug: when I have a table with a reference field to cmdb_ci and I want to do the following: var sbf_object = new global.GlideQuery("x_some_table") .get(sys_id, ["cmdb_ci.assigned_to.name", ""cmdb_ci.assigned_to.mail"]) ...
Hello, I have a workflow which is triggered when a user wants to bulk upload a list of Hardware Assets or Hardware Models. I have defined Data source, Scheduled Import Set and Transform Map for the same. Now what I want to do is to check at the end o...
Hi every one,I just debuged ACL and had a question: I want to know why the ACL write for sys_user.country return false. I did not see any sub-ACL (the second and third row) are marked deny, but the result is false. Could you help me explain it please...
Hi all, I have a UI action that calls a ui page this prompts a user to input a parent ticket which then closes that ticket with the parent copied to the field. This works great thanks to @Ankur Bawiskar however i've been asked if we can take the de...
I have set the following system property to true: glide.cmdb.health.src.cmdb_health_audit_only per ServiceNow." Setting the glide.cmdb.health.src.cmdb_health_audit_only system property to true, ensures that the CMDB dashboard displays health results...
I have this field I want to set to mandatory and read only because this information autopopulates, but if information doesn't autopopulate I don't want users to be able to submit formHere is example of field not auto populating, it's set to read only...
Hi All, We've been asked to create a ui action to close duplicate tickets in the incident table but when closed the advisor should be prompted to input the parent request ticket number if it's empty. I've looked around and found various ways to do ...
We are setting up a HR Campaign and e-mail will be going out to ~50,000 employees.This will be our first large send and HR is trying to understand how long it will take for the emails to go out to everyone, so they can schedule properly. I found this...
Hi everyone, I have added the tooltip to the approver field in the catalog, but the tooltip doesn't appear in the Service Portal when I hover the mouse over it. Why is it so and what changes should I make to get this done? Screenshot of the Catalog: ...
Hi. I made a table and I made some choices by using choice list in the same table.After that I moved this data to another instance through update set and I changed element in my instance.I tried to move this data to another instance but my action of ...
I have questions related to homepage 1. When ITIL users log into their account first time how their home page auto-set to "ITIL Home Page". Is this auto-set by any system property, onload client script or any view control? Please let me know ? I am a...
