Can you post your KB article in more than one category?

[trainer2017]

Can you post your KB article in more than one category?

[shloke04 · Accepted solution]

Hi,

Nope, it is not possible to have Knowledge Article in multiple Categories as of now. Only single Category can be selected for an article.

Below thread on the same issue also comments the same:

Re: Can knowledge base articles live in multiple categories?

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[shivanipatel]

trainer2017,

If your question was answered, please mark "Correct Answer". This allows other customers to learn from your thread and improves the ServiceNow Community experience and our Customer Experience team would really appreciate it!

If you are viewing this from the Community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View.

Thanks!

[SanjivMeher]

It is not possible. But you can always create another copy of the knowledge article and map it to the 2nd category.

[shloke04]

Hi,

If your query is Resolved, would you mind marking the answer as correct so that the thread can be removed from the Unanswered list.

Regards,

Shloke