How to index external content in AI Search and make it searchable by AI Search?

[shun6]

Hi all,

I need some help with AI Search, I'm trying to index external content into AI Search by using External Content Ingestion API.

I've creatd external content schema table following below document.

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/ai-search/...

I've used the external_content/storeContent rest api to create the content pointer which is then used in the external_content/ingestDocument rest api. The API's executed successfully, but external content schema table is empty and AI Search don't catch any result.

https://docs.servicenow.com/bundle/sandiego-application-development/page/integrate/inbound-rest/conc...

So, which table can I see the external content infomation indexed by external_content ingestDocument api and make it searchable by AI Search?

Kind Regards.

[Feddy]

Hi Shun, 

Were you able solve the issue? 

Please share if you have any documents to achieve external content search.
Any pointer would be much appreciated .

Thanks, 
Fedrick

[shun6 · Accepted solution]

Yes. I can solve this issue.

Could you tell me your situation?

[Feddy]

Thanks for the reply @shun

Our existing SP search source is based on QuickHelp Integration, please refer link 
https://support.quickhelp.com/support/solutions/articles/6000220804-quickhelp-servicenow-search-integration

we implemented the same and updated with our authorization key's.  I would like to have a similar search source for AI search but I couldnt able to achieve that.

Any input on this would be much appreciated.

[shun6]

Did you configure search application configuration?

After configuring this table I can search external content on Service Portal. 

AI Search > Search Experience > Search Applications