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07-22-2019 09:22 AM
How do I create a Net Promoter Score Survey? And also have it calculate the score?
Apparently it's supported but I do not see this option in Survey Designer. I would think that this is different from numeric scale or image scale.
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07-22-2019 10:43 AM
Nope, was looking more for an OOTB feature.
I answered my own question
- We would create an NPS Template.
- We would then attach that template to a survey
- Results are collected and NPS Score is calculated.

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07-22-2019 10:03 AM
If you start here, I think you will get the information you want (and possibly more)
https://community.servicenow.com/community?id=community_blog&sys_id=cb4d07badb40bb401cd8a345ca9619ec
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07-22-2019 10:43 AM
Nope, was looking more for an OOTB feature.
I answered my own question
- We would create an NPS Template.
- We would then attach that template to a survey
- Results are collected and NPS Score is calculated.
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08-26-2019 03:14 PM
Thank you for this. How do you attached the OOb template to a survey?
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03-01-2021 01:18 PM
Hi Mike,
Did you create a custom field for the NPS value?