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Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

[Share Project] Custom Announcements Widget

Hello everyone! I’m thrilled to share my very first project published on ServiceNow Share: a custom solution designed to modernize and enrich the visual experience of Announcements on the Service Portal  Out of the box, ServiceNow's Announcements fea...

  • Question

How to convert date format in Flow Designer?

I need to convert the date format to yyyy-mm-dd in flow designer using a inline script my trigger is a problem task record which contains a due_date field.

  • Question

Integration Hub Microsoft AD Spoke Actions Across Multiple Domains v1.0

Introduction There are many businesses out there that rely on multiple domains to operate their IT infrastructure. In these cases, it can make it difficult to process integration hub activities for the Microsoft AD Spoke to add or remove users in a g...

  • Article
  • Flow Designer
  • IntegrationHub
  • Multiple Versions
  • Orchestration

KM + AI Readiness: What the Machine Can’t See

I’ve been working on a KM + AI Readiness Assessment, and one of the things I keep thinking about is how it fits alongside the new Knowledge Center optimization capabilities. Article Optimization and Knowledge Health Score are incredibly useful. They ...

  • Article
  • Best Practices

Pupose of Subflow Category

Hi Community, I was working on moving flows across instances through XML, and faced an issue where one of the flow with subflow did not get transferred over correctly, and an error message "Your flow cannot be found. Flow sys_id: xxx" pop up message ...

  • Question

Granular Admin Roles in Australia: Precise access control for a platform that's moving fast

For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil_admin, and accept the overage. It worked, but it left a trail of over-permissioned users and every one of those...

  • blog
  • Customer Security and Trust (CST)
  • Platform Security

AI Search Quick Start Guide

This guide will help you activate AI Search and quickly get started.This content is updated to reflect every new release. AI Search Overview AI Search is the modern search engine of the Now Platform. It helps users find what they’re looking for, w...

  • Article
  • AI Search

AI Control Tower - Security Tasks

Hi all, Within the Australia release of ServiceNow, I noticed the ability to create an AI Security and Privacy Task. I cannot find any specific documentation for this specific task or its functionality. A few questions I had were:What value does this...

  • Question
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