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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Using local LLM

What is the best setup for using local LLM ?I have tried setting LM-Studio up to run the server and provide a local model.I can connect fine from Luxlab and simple prompts work. Slow but it works.But when the prompt gets a bit more complicated for ex...

  • Question

Resolved! Help with scripted mobile action function, please.

I am very new to Mobile App Builder and am creating my first mobile app and I need help understanding how to create a function that is scripted and uses variables. On the mobile app, I have a record details screen using Table A where the function is ...

  • Question

End of life Knowledge Management UI16?

Hi! Is there an official end date for when Knowledge Management UI16 will no longer be available? We are scheduled to upgrade to the Brazil release in December, and our plan is to transition to Knowledge Center sometime during 2027–2028. Have a nice ...

  • Question

Two Doors into Lux Lab: Choosing Your Path

◆  Lux  Two Doors into Lux Lab: Choosing Your Path Developers don't all arrive at Lux from the same place. Some already spend their days in VS Code, with their extensions, terminal, and Git workflow configured just right. Others are coming from ...

  • blog

ServiceNow to Entra Automated User Provisioning

Hello Everyone,I am configuring Microsoft Entra ID automatic user provisioning with ServiceNow and facing an issue during the Test Connection step.Issue:Entra returns Error Code: InvalidCredentialsMessage: "Your ServiceNow credentials are invalid. Pl...

  • Question

Restrict oauth parameters to POST body

Hi Team,Does anyone has any experience with activating the "Restrict Oauth Parameters to POST Body" Security Hardening on an instance? I need to understand the potential impact of enabling "glide.oauth.allow.parameters.in.post.body.only" property. Fr...

  • Question

Short search terms and deflection data

Hi all. We are exploring case deflection data and looking at Now Assist results. One of the issues I ran into is that people are putting in 1 or 2 words in the search bar which makes it really hard to measure deflection. It will often give the search...

  • Question

Open a reference field on Mobile Agent App

Hey, Is there a way to open a reference field on a mobile agent screen?Like you can see I have my incident displayed and I am able to open e.g. the "Assigned to" to get more information about this record. It also works for the reference fields "Calle...

  • Question

Need assist on login NOW mobile using SSO

Hi there, When I login to NOW mobile using SSO username and password, it asks me to use Mircrosoft Edge as shown in screenshot. Is there any configuration I am missing from backend? Thanks for help in advance.- Padam

  • Question
  • Now Mobile

How to disable the Now assist Ai in global search

Is there any skills in now assist or  any properties to disable the now assist AI in global search.I have attached a screen shot. In that screenshot now assist Ai search is shown I want a normal global search instead of that ai search. Please help

  • Question
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