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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
Subject: Total Count Not Displayed After Migrating Dashboard to Next ExperienceHello Community,We recently migrated our dashboard to the Next Experience view and noticed that the Total Count is no longer displayed on reports of dashboard, whereas it ...
Hello,I have created a custom workspace in company instance, during live agent chat if agent handling multiple chats when the requesters send a messages that is not showing as a desktop notification in workspace. I have enabled inbox alerts settings ...
Hi everyone,I am running into a strange issue with a reference variable on a catalog item, and I'm hoping someone can point me in the right direction.The Setup:Catalog Item Scope: GlobalVariable Type: ReferenceTarget Table: A custom table located in ...
I have been unable to access my Personal Developer Instance (PDI) for the last 2 days.Initially, my instance showed:"Your PDI is temporarily hibernating due to an infrastructure issue."Now, when I try to request a new instance, I only see:"Waitlisted...
Hello , working on a new instance greenfield. We have Australia release with MIM. Currently we want to hide the Playbook from the sidebar . I tried with some sys properties, just got to this but as you see the button is still shown. I have also tried...
Background:1. Using UI Builder to build a custom workspace.2. Created a record producer to manage forms in UI Builder.3. Using Service Catalog component - display form on the WS.4. In one of the forms are are using a reference field which is referenc...
Hello Team,We have two custom Service Portals — one for IT-related queries and another for HR-related queries. We are facing an issue specifically with the Order Guide in the HR portal.When attempting to open an Order Guide from the HR portal, it red...
Problem Description:Decimal fields with a scale attribute are rendering incorrectly in Configurable Workspace forms. When a test value is entered in the Classic UI form and the record is saved, the value is calculated and displayed correctly. However...
In Flow Designer Ask For Approval, when sysapproval_approver state becomes No Longer Required, how can the action be resumed? Is there any supported mechanism similar to Workflow's skipped/activity.result behavior?"in this scenario if the state of Ap...
Understanding Your AI Readiness Findings: A Practical Guide to Every Result Table of Contents How to Read Each FindingFindings by SectionAI SearchVirtual AgentITSMCSMHRSD Articles Hub https://sn.works/coe/nachub Requirements Family R...
I experimented with creating some components a few years ago, and tried again today by following the Environment Setup for Next Experience—installing the ServiceNow CLI, running snc extension add --name ui-component, etc. There were tons of npm error...
I am trying to use the OOB New Record with list actionI was able to get the list and step to render, but when I click save to create a new record, it brings up the form with the section headers but none of the fields render. I must be missing a step...
Hello Community Team,We would like to request your guidance regarding an email configuration scenario in our ServiceNow instance.Current ScenarioOur instance currently uses a single SMTP email account as the default outbound email account for all ema...
Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...
Hi, We are using the legacy\iframe version to create a NPS scorecard that is added to a dashboard. I need to recreate this NPS Scorecard that will work on a platofrm anaytics dashboard. I can't find any helpful documentation on how to do this that...
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