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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Resolved! AD V2 spoke Integration - Service Account Permissions

Hi,I'm facing a issue with the ServiceNow AD V2 Spoke. The Windows credential validation fails when the service account has only Account Operators permissions, but succeeds when Administrator privileges are granted.My organization is not willing to g...

  • Question

Resolved! html field is not editable in mobile agent

Hi everyone,I’m facing an issue where an HTML field added to a catalogue item is editable On the desktop portal view but not in the ServiceNow Mobile Agent app. The field is configured as editable (not read-only) and works perfectly on desktop browse...

  • Question
  • Agent Mobile App

Urgent: No Confirmation Email for World Forum Mumbai 2026

Hi everyone,I registered for ServiceNow World Forum Mumbai 2026, but I have not received a confirmation email yet. I have also raised a support ticket, but it currently says to wait 24 hours for a response.Since the event is tomorrow morning, could a...

  • Question

About ServiceNow Licensing Guide

After analysing every ServiceNow licensing reference page and knowledge article available, I've pulled everything together into one place  attached as a reference workbook at the end of this post.   The Three Models Know Which One You're In:   Servic...

  • Article

Migrating to New List Templates in UI Builder: Access the Latest Features Without Waiting

Migrating to New List Templates in UI Builder: Access the Latest Features Without Waiting   If you manage ServiceNow workspaces, you have probably noticed that at times, new UI Builder features roll out faster than the product-focused Workspaces ...

  • blog
  • Getting Started : Next Experience
  • UI Builder : Next Experience
  • Workspace : Next Experience

Servicenow World Forum, Mumbai 2026

Hi, I have registered to the ServiceNow World forum Mumbai 2026, but haven’t received any confirmation on this. I was added to the waitlist. Also, I am able to see submit option even after submitting once. Can someone please help me with the registra...

  • Question

How to access all followed records

Hello,I’m trying to view a list of items that I have followed.after I followed a record, where can I find all the items I have followed 

  • Question

Portal-Specific Authentication Is Here — Australia Release

Portal-Specific Authentication:Configure It Your Way Tailor login experiences per Service Portal — different IdPs, local login, or both — all without touching the Login widget. Out of the box, starting with Australia. The Problem: One Login to Ru...

  • blog
  • Platform Security

ServiceNow versions / Release

  > ServiceNow Community > Products > Releases and Upgrades    In the beginning: How ServiceNow was born     ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04   January 20062006-01-01   Februar...

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