Metrics allow the storing of events related to operational records that reflect how those records are worked. Often the information that is stored using Metrics, is about durations. During this Perfor...
ServiceNow's Performance Analytics & Reporting has a powerful tool called Scheduled Notification. If you have ever needed to scheduled a report, combine multiple reports into one notification, thought...
Performance Analytics gives the ability to perform advanced mathematical equations against Indicators in Formula Indicators. During this Performance Analytics and Reporting Office Hours on December 16...
I need to send a report of active incidents to all the managers that have them ...but not to those who don't ...and only send them their incidents, not everyone's. How many of us have seen this requir...
Enhanced “Spotlight Interactive Analysis” As a follow up to the November 18th, 2020 Office Hours, “Targeting Process Issues with Spotlight”, we wanted to give you step by step procedures on how to enh...
Throughout 2020, the pandemic has presented us all with a unique set of situations each with their own challenges and we've had to adapt, adjust, and continue to live our lives. Amidst the many negati...
Spotlight enables you to prioritize work based on multiple weighted criteria and quickly identify high-priority tasks. In this Office Hours, we talked through how to implement Spotlight in your Instan...
Performance Analytics Guided Setup - "Ever Use It" Performance Analytics Guided Setups, walk you through enabling and validating Analytics and reporting solutions for the related application. After yo...
Most of us spend a lot of time reviewing reports, identifying what is going on, then taking some (often very predictable) action. Why? Why spend time looking at data of what happened and pressing the ...
Performance Analytics uses scheduled jobs to collect and clean scores and snapshots and enables you to manually set or import scores. During this Performance Analytics Academy on October 21st, we disc...
Performance Analytics on any instance can be simple: taking out of the box content packs, or complex: custom KPIs and dashboards. With the potential for multiple process models on a domain separated i...
In the Performance Analytics & Reporting Office Hours on July 23rd, we discussed different ways to query data from multiple tables, including Dot Walking, Related List Conditions, and Database Views. ...
Predictive Intelligence enables you to leverage in-platform machine learning to empower features and capabilities across ServiceNow applications to provide better work experience. During the Performan...
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Platform Analytics Academy - September 3rd, 2025 -...
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Performance analytics visualisations List for refe...
