Performance Analytics blog

Style Configuration in Reporting

Hi Community, Here is a video in which we will see what are the options present in Styling in Reporting in ServiceNow. We will detail how can we configure Title, Colors and Legends in the Report. Plea...

How to report on Knowledge Base articles attached to an Incident or other tasks

Hola Community, There are certain times when we need to report to which Knowledge Articles are attached to which Incidents or tasks. In the below video, we will create a report on the Knowledge articl...

Homepage Deprecation Help Tool

As a reminder, Homepages on the ServiceNow platform are slated to be deprecated. Please navigate to the Servicenow store to get the Homepage Deprecation Help Tool. This tool helps track all existing h...

How to create report on Achieved vs Breached SLA on Incident

Please mark this video as Helpful if it helped you. Cheers, Hardit Singh

Intotheunknown AwesomeNow KPIComposer

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/concept/designing-pa-solution.html https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/perform...

What’s new in San Diego - Now Platform AI Capabilities

With the San Diego family release, we have some exciting AI enhancements and capabilities coming onto the Now Platform®. AI Search Enhancements AI Search is a consumer-grade search experience with per...

The Future of Analytics: The Power of Micro-Decisions and Aligning Data Strategy to Business Strategy

In the latest 'The Data Chief' podcast, ServiceNow SVP Vijay Kotu discusses how to build a high-growth “mathematical enterprise” where frontline workers are empowered to make smarter business decision...

Joy of Reporting - Interactive Analysis

Interactive Analysis is a rapidly deployable (2 clicks!) interface to analyze a list of data with grouping, stacking, and aggregating. To me its got two use cases - being a new admin, dev, architect w...

When In Rome - Using Standard Deviation Reports to Determine Reliability of your Averages

Standard Deviation is a difficult concept to understand, but provides a MUCH needed tool for orgs that want to understand expected values. For those of you already using KPI signals, Standard Deviatio...

Now on Now: How ServiceNow uses data analytics internally to assess marketing impact

Learn how ServiceNow is using AI-enabled data analytics internally to determine our most effective marketing programs in a new Forbes article. #Predictive_Intelligence https://www.forbes.com/sites/ser...

Joy of Reporting: Get to the root of the problem with Pareto Charts

I always wondered why I don't see Pareto charts around much. Truly with a pareto chart available there's almost no reason to use a Vertical Bar chart. Pareto is known as "One of the 7 Basic Quality Me...

Now on Now: How we use Predictive Intelligence to automate answers to common customer requests

The ServiceNow Global Cloud Services uses the machine learning capabilities of Predictive Intelligence to embed the ability to predict the completion time when an automation starts. Adding this intell...

Why we don't get more than 2 dimension breakdown matrix, and (potential) solutions

Occasionally a customer asks me "I want to keep drilling" with respect to Performance Analytics.They're on Analytics Hub looking at Number of Incidents indicator and they've broken it down by Prioirty...

Now on Now: How a CIO dashboard helps you run IT like a business

Read how the CIO Dashboard we developed helps our CIO run IT like a business to deliver value quickly, improve productivity, and create great user experiences. Check it out here. Or you can watch the ...

Blog Articles