The ServiceNow Global Cloud Services uses the machine learning capabilities of Predictive Intelligence to embed the ability to predict the completion time when an automation starts. Adding this intell...
Occasionally a customer asks me "I want to keep drilling" with respect to Performance Analytics.They're on Analytics Hub looking at Number of Incidents indicator and they've broken it down by Prioirty...
Read how the CIO Dashboard we developed helps our CIO run IT like a business to deliver value quickly, improve productivity, and create great user experiences. Check it out here. Or you can watch the ...
Excited About Knowledge 2021? Here is a list of the Now Intelligence sessions that will be held during ServiceNow Knowledge21 Digital Experience. Click the session to Add it to Your List. FEATURED BRE...
Links below! How to run a Clustering Analytics exercise and how to use the Clustering Recommendations video. This exercise utilizes the Predictive Intelligence Clustering capability on an instance to ...
ServiceNow Advanced Report Interactive Analysis and Filter Interactive Analysis: From any list of records, you can access an interactive set of reports on the list data. You can also manipulate the da...
ServiceNow - Creating Advanced Reporting on SLA completion breakdown by different Report Ranges. 1) Range is under70% 2) Range is between 70% and 100% 3) Range is over 70%
ServiceNow Advanced Report how to create ServiceNow report from multi datasets (tables). We will create a report, “Incident Problem and Change from Multi datasets”. An incident is a root of this repor...
In this blog, we will take a look at creating a data source for Business Critical Application Services with an Open Incident in its hierarchy. Application Services are not directly associated with Inc...
Advanced Dashboard Configuration Demo 1 - Advanced Dashboard Creation https://www.youtube.com/watch?v=ssdE0PT-2wg Demo 2 - Integrating Dashboard under Application https://www.youtube.com/watch?v=-_vsJ...
I've been to Quebec (both Quebec City and Montreal) a number of times over the years to deliver a number of different presentations, and have some very distinct memories of those trips (some that can ...
In two recent articles, Vijay Kotu, VP of Analytics in ServiceNow IT, dives into the importance of data analytics and AI in driving ROI. How to hold your AI accountable "Making AI accountable in the e...
KPI Signals was one of my favorite features added in Paris, and Quebec makes them even better. What I love about them is that it allows us to be more cutthroat with our attention. Why do we cram TONS ...
ServiceNow's been flirting with this feature for YEARS, so I was pleasantly surprised to see it deployed officially in Quebec. It takes some getting used to, so I'd highly recommend getting your PDI t...
on:
Platform Analytics Academy - September 3rd, 2025 -...
on:
Performance analytics visualisations List for refe...
