Simplifying Reporting on Surveys

Surveys and Assessments are a powerful part of the Now Platform. Viewing results per Survey is a simple experience, but when you want to pull these results onto Dashboards, we can run into a few chall...

Hidden Now Intelligence Gems in the Paris Release

When planning a trip, we often pick our destinations based on some key highlights or landmarks that a location has to offer. For example, my wife and I went to Italy for our honeymoon and spent time i...

Paris Out of Box Solutions- Performance Analytics- Performance Analytics Academy - September 9 Recap

During the Performance Analytics Academy on September 9th, we covered new and updated out-of-box analytics and reporting solutions. We provided an overview of Paris’s new and updated content and revie...

Customize Column Headers in Database View Results

Customize Column Headers in Database View Results So maybe you had to create a database view or you had to generate some reporting from a database view that was created by someone else. Regardless of ...

De-Scripting Performance Analytics - Performance Analytics Academy - Aug 26 Recap - Strategies to reduce usage of Performance Analytics Scripts

Performance Analytics Scripts offer endless flexibility and allow you to quickly develop new analytics. However, this is not without trade-offs. During the Performance Analytics Academy on August 26, ...

Paris Release Previews - KPI Signals

HOLY WOW! I wasn't expecting this feature, but it fits in with what makes PA best. - Measure what matters - Address what matters when it underperforms. This finally brings visibility to underperformin...

Paris Release Previews - Analytics Center for Agent Workspace

Glad to see analytics getting a lot more love with the addition of Analytics Center on Workspace. But how have you found your Workspace adoption going?

Intro to CMDB Query Builder with Reporting - Performance Analytics Academy - Aug 12 Recap

What is the CMDB Query Builder? How can I use it with Reporting? We discussed how to use the CMDB Query Builder as another tool to enhance our Reporting & Performance Analytics abilities, during our l...

Querying Multiple Tables - Office Hours - Recap for July 29

What is a Related List Condition and when do I use them compared to a Database View??? When do I use a Database View instead of just Dot-Walking??? We discussed the differences between these technique...

Knowledge Demand Insights: Getting Smarter about Getting Smarter

If you googled "How do I make myself smarter?" what will come back is a number of articles with different studies, theories, and approaches. Suggestions like "believe that it is possible," "socialize ...

Understanding SLA and Breakdown Metrics - Office Hours - July 15 Recap

During the Performance Analytics and Reporting Office Hours on July 15, we looked at how we can use Service Level Management, and more specifically SLA Metrics, Breakdown Metrics, and Metrics to answe...

Build with Confidence - Automating Testing of Custom Interactive Filters

Interactive Filters allow me to build robust and reusable Dashboards for my users. While the standard filters cover many use cases, they don’t cover all of them. To meet these non-standard use cases, ...

“Do you get asked for this?” Let’s talk about it.

“Do you get asked for this?” Let’s talk about it. Part I It all starts out with an email. What? Yes, I know an email. Still the preferred choice for a lot of "unregistered" work to be done. But that i...

Automated Testing of Dashboards - Office Hours - July 1 Recap

During the Performance Analytics and Reporting Office Hours on July 1, we looked at how we can automate testing of dashboards in ServiceNow, specifically focusing on testing custom interactive filters...