How to create report on Achieved vs Breached SLA on Incident
Please mark this video as Helpful if it helped you. Cheers, Hardit Singh
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Intotheunknown AwesomeNow KPIComposer
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/concept/designing-pa-solution.html https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/perform...
What’s new in San Diego - Now Platform AI Capabilities
With the San Diego family release, we have some exciting AI enhancements and capabilities coming onto the Now Platform®. AI Search Enhancements AI Search is a consumer-grade search experience with per...
The Future of Analytics: The Power of Micro-Decisions and Aligning Data Strategy to Business Strategy
In the latest 'The Data Chief' podcast, ServiceNow SVP Vijay Kotu discusses how to build a high-growth “mathematical enterprise” where frontline workers are empowered to make smarter business decision...
Joy of Reporting - Interactive Analysis
Interactive Analysis is a rapidly deployable (2 clicks!) interface to analyze a list of data with grouping, stacking, and aggregating. To me its got two use cases - being a new admin, dev, architect w...
When In Rome - Using Standard Deviation Reports to Determine Reliability of your Averages
Standard Deviation is a difficult concept to understand, but provides a MUCH needed tool for orgs that want to understand expected values. For those of you already using KPI signals, Standard Deviatio...
Now on Now: How ServiceNow uses data analytics internally to assess marketing impact
Learn how ServiceNow is using AI-enabled data analytics internally to determine our most effective marketing programs in a new Forbes article. #Predictive_Intelligence https://www.forbes.com/sites/ser...
Joy of Reporting: Get to the root of the problem with Pareto Charts
I always wondered why I don't see Pareto charts around much. Truly with a pareto chart available there's almost no reason to use a Vertical Bar chart. Pareto is known as "One of the 7 Basic Quality Me...
Now on Now: How we use Predictive Intelligence to automate answers to common customer requests
The ServiceNow Global Cloud Services uses the machine learning capabilities of Predictive Intelligence to embed the ability to predict the completion time when an automation starts. Adding this intell...
Why we don't get more than 2 dimension breakdown matrix, and (potential) solutions
Occasionally a customer asks me "I want to keep drilling" with respect to Performance Analytics.They're on Analytics Hub looking at Number of Incidents indicator and they've broken it down by Prioirty...
Now on Now: How a CIO dashboard helps you run IT like a business
Read how the CIO Dashboard we developed helps our CIO run IT like a business to deliver value quickly, improve productivity, and create great user experiences. Check it out here. Or you can watch the ...
Work Smarter and Make Better Business Decisions with Now Intelligence Knowledge21 Sessions
Excited About Knowledge 2021? Here is a list of the Now Intelligence sessions that will be held during ServiceNow Knowledge21 Digital Experience. Click the session to Add it to Your List. FEATURED BRE...
Clustering Analytics - Enablement
Links below! How to run a Clustering Analytics exercise and how to use the Clustering Recommendations video. This exercise utilizes the Predictive Intelligence Clustering capability on an instance to ...
ServiceNow Advanced Report - Part 3 (Interactive Analysis and Filter)
ServiceNow Advanced Report Interactive Analysis and Filter Interactive Analysis: From any list of records, you can access an interactive set of reports on the list data. You can also manipulate the da...
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