In this blog, we will take a look at creating a data source for Business Critical Application Services with an Open Incident in its hierarchy. Application Services are not directly associated with Inc...
Advanced Dashboard Configuration Demo 1 - Advanced Dashboard Creation https://www.youtube.com/watch?v=ssdE0PT-2wg Demo 2 - Integrating Dashboard under Application https://www.youtube.com/watch?v=-_vsJ...
I've been to Quebec (both Quebec City and Montreal) a number of times over the years to deliver a number of different presentations, and have some very distinct memories of those trips (some that can ...
In two recent articles, Vijay Kotu, VP of Analytics in ServiceNow IT, dives into the importance of data analytics and AI in driving ROI. How to hold your AI accountable "Making AI accountable in the e...
KPI Signals was one of my favorite features added in Paris, and Quebec makes them even better. What I love about them is that it allows us to be more cutthroat with our attention. Why do we cram TONS ...
ServiceNow's been flirting with this feature for YEARS, so I was pleasantly surprised to see it deployed officially in Quebec. It takes some getting used to, so I'd highly recommend getting your PDI t...
Metrics allow the storing of events related to operational records that reflect how those records are worked. Often the information that is stored using Metrics, is about durations. During this Perfor...
ServiceNow's Performance Analytics & Reporting has a powerful tool called Scheduled Notification. If you have ever needed to scheduled a report, combine multiple reports into one notification, thought...
Performance Analytics gives the ability to perform advanced mathematical equations against Indicators in Formula Indicators. During this Performance Analytics and Reporting Office Hours on December 16...
I need to send a report of active incidents to all the managers that have them ...but not to those who don't ...and only send them their incidents, not everyone's. How many of us have seen this requir...
Enhanced “Spotlight Interactive Analysis” As a follow up to the November 18th, 2020 Office Hours, “Targeting Process Issues with Spotlight”, we wanted to give you step by step procedures on how to enh...
Throughout 2020, the pandemic has presented us all with a unique set of situations each with their own challenges and we've had to adapt, adjust, and continue to live our lives. Amidst the many negati...
Spotlight enables you to prioritize work based on multiple weighted criteria and quickly identify high-priority tasks. In this Office Hours, we talked through how to implement Spotlight in your Instan...
Performance Analytics Guided Setup - "Ever Use It" Performance Analytics Guided Setups, walk you through enabling and validating Analytics and reporting solutions for the related application. After yo...
on:
Performance Analytics (series) Widgets
