Doing More With Formula Indicators

The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a<!-- -->...

Making Bulk Analytic Changes with Scripting

The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a...

Responsive dashboards: the best way to share data visualizations

Starting with the Istanbul release, ServiceNow instances provide a powerful feature available to all users: responsive dashboards. In this installment of our NOWSupport best practices series, you can ...

Go Beyond the Executive Dashboard with In-Platform Analytics

"We need a dashboard for our executives."This is one of the most consistent requests I hear from the customers I work with. My response is usually along the lines of "Great we can do that. Now, let's ...

Performance Analytics "Date Night": Three Overlooked Capabilities

This past weekend my wife and I didn't have any "formal" plans - no family parties or kid-centered events. But, at the last minute we scrambled to find a sitter for the kids so the two of us could hav...

October Knowledge Base Digest: Performance Analytics and Reporting

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Perfor...

How to report on and group tasks by State field

Anyone using our platform or even relatively new comes to learn this fact fast: The Task table is the master table and parents all of the request and incident tables. This means most of the fields on ...

The hack that ensures Performance Analytics provides value

There's lots of great material out there to familiarize you with the kinds of things PA measures: KPIs, Metrics, Measures, etc, etc. Smarter folks than me can teach you about these things.But as my cu...

Best practices for creating and sharing reports

Did you know that the ServiceNow platform provides robust and easy-to-use reporting functions? Are you taking advantage of these features to get critical live data out to your managers, co-workers and...

TechBytes Episode 35: Reporting Tips and Tricks

In this podcast, Robert Barmentloo talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.ListenSubscribeto iTunesThis episode covers:Creating use...

Data preparation for a clean Breakdown.

In Performance Analytics, Breakdowns are the way to slice and dice the results of your Indicators. They let you filter or group by your data, in order to enable the stakeholders to identify trends and...

HR Stakeholder Dashboard Conversation

This blog post is in a series that addresses the need for stakeholder conversations, and a focus on business outcomes to define measurements and dashboard design.Human Resources Stakeholder Conversati...

Three solutions for when your drilldowns turn up blank

Drilling down into reports within ServiceNow has always been one of my favorite uses of the reporting function. You can visualize tables, graphs, and pie charts all day long, but being able to see the...

Conditional (if/then) logic in a formula indicator

Disclaimer: This is not MY tip. It was provided to me a while back by the Performance Analytics development team.I am occasionally asked about using condition logic in a formula indicator, so here is ...