Anyone using our platform or even relatively new comes to learn this fact fast: The Task table is the master table and parents all of the request and incident tables. This means most of the fields on ...
There's lots of great material out there to familiarize you with the kinds of things PA measures: KPIs, Metrics, Measures, etc, etc. Smarter folks than me can teach you about these things.But as my cu...
Did you know that the ServiceNow platform provides robust and easy-to-use reporting functions? Are you taking advantage of these features to get critical live data out to your managers, co-workers and...
In this podcast, Robert Barmentloo talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.ListenSubscribeto iTunesThis episode covers:Creating use...
In Performance Analytics, Breakdowns are the way to slice and dice the results of your Indicators. They let you filter or group by your data, in order to enable the stakeholders to identify trends and...
This blog post is in a series that addresses the need for stakeholder conversations, and a focus on business outcomes to define measurements and dashboard design.Human Resources Stakeholder Conversati...
Drilling down into reports within ServiceNow has always been one of my favorite uses of the reporting function. You can visualize tables, graphs, and pie charts all day long, but being able to see the...
Disclaimer: This is not MY tip. It was provided to me a while back by the Performance Analytics development team.I am occasionally asked about using condition logic in a formula indicator, so here is ...
"Thanksgiving Dinner""A 2 Day Trip""Your Fantasy Football Draft""Monthly Reports"No… this isn't a round of ABC's revival of "The $100,000 Pyramid", but if it was, the answer to the above would be "Thi...
Start with the Outcome in MindThere are many approaches to developing dashboards. As I stated in my last post, we often apply the focus on the KPIs without first talking about what we are trying to le...
Performance Analytics conversations are often kicked off with discussions about Key Performance Indicators. KPIs are an important component of the reporting and analytics solution but using them as a ...
I want you to follow me on a little trip down memory lane… All the way back to Kindergarten.Every day when I'd walk into class, I'd take off my puffy Michelin man coat which I had to hang in the close...
ServiceNow performance graphs, especially the ServiceNow servlet performance metrics, are very useful in understanding the performance of your instance. There is a lot of useful information about the ...
"Can you start with someone else? I haven't decided yet."This is my usual response when the waiter or waitress comes to take my dinner order at a restaurant.I typically struggle with that most basic d...
on:
Platform Analytics Academy - September 3rd, 2025 -...
