Performance Analytics - Bulk Target loading

I recently was contacted by a customer who was having issues getting a large number of targets into ServiceNow Performance Analytics. He understood the process, but the difficulty he was experiencing ...

Text Analytics on a Catalog Variable

In a previous article, I discussed the business value of using Text Analytics against data captured from a Generic Catalog Request, and that article was written from the basis that the actual informat...

Showing Dashboards on Wall Mounted Displays

Overview In many support offices, there are areas with large monitors on the wall showing off key metrics. What better way to demonstrate to visitors that you are on top of your workload and ensure yo...

3 Steps to Create Reports Directly from an External Excel Spreadsheet

Although unknown to many, the capability exists within SeviceNow to create a report based directly on data from an external spreadsheet file -- for example such as a spreadsheet created in the Microso...

Creating a report based on more than one Dataset (multiple datasets)

A question or request that Customer Support commonly receives from our users is whether there is a way to create a report that will display data from two or more datasets. The answer to this question,...

Getting Started with Performance Analytics Spotlight

Interested in Performance Analytics Spotlight but not sure how to get started? Check out this video for step-by-step guidance!

Tracking and Reporting on Dashboard Usage in ServiceNow

Overview Being able to understand your users is critical in order to meet their needs. By leveraging the power of the Now Platform, we can easily track our users' behaviors and adjust our solutions to...

Leveraging Time Series in Performance Analytics

Almost everyone now is walking around with a watch, phone, or fitness tracker that keeps tabs on how many steps they walked each day. These devices all collect and save your measurements on a minute b...

Troubleshooting Issues with Scheduled Reports

Scheduling a report is a great way to automate its distribution. Sharing the Scheduled reports can be distributed in PDF, CSV, or XLS format. Graphical reports can be distributed in PNG or PDF format....

Quantifying the Value of Performance Analytics -- Request Fulfillment

One of the things that’s always tough is to quantify the value added by an analysis tool. When used correctly, tools like ServiceNow’s Performance Analytics can result in savings of anywhere from thou...

Eliminate the "I'll Get Back to Yous" From Your Meetings

I'm going to ask you to try and transport yourself back in time. Transport yourself to a recent Quarterly or Monthly business review meeting. Maybe you're actually there right now. (Don't worry, I won...

It's Just a "Reporting" Field...

When configuring a new report Performance Analytics, we sometimes get slowed down because the data isn't structured the way we need for reporting. There is a disconnect between the way we operationall...

Want a Word Cloud? We've got you covered

Did you know that a new Word Cloud Performance Analytics widget was rolled out in the Kingston release? Word cloud widgets let you visualize and analyze qualitative data -- that is, data that's based ...

Don’t be so one-dimensional — use Spotlight for effective focus

When you’re at the grocery store and grab a piece of fruit, how do you decide which one to choose? Do you evaluate the color, the size, the shape, the texture, or the firmness of the fruit? You’re pro...