Troubleshooting Issues with Scheduled Reports

Scheduling a report is a great way to automate its distribution. Sharing the Scheduled reports can be distributed in PDF, CSV, or XLS format. Graphical reports can be distributed in PNG or PDF format....

Quantifying the Value of Performance Analytics -- Request Fulfillment

One of the things that’s always tough is to quantify the value added by an analysis tool. When used correctly, tools like ServiceNow’s Performance Analytics can result in savings of anywhere from thou...

Eliminate the "I'll Get Back to Yous" From Your Meetings

I'm going to ask you to try and transport yourself back in time. Transport yourself to a recent Quarterly or Monthly business review meeting. Maybe you're actually there right now. (Don't worry, I won...

It's Just a "Reporting" Field...

When configuring a new report Performance Analytics, we sometimes get slowed down because the data isn't structured the way we need for reporting. There is a disconnect between the way we operationall...

Want a Word Cloud? We've got you covered

Did you know that a new Word Cloud Performance Analytics widget was rolled out in the Kingston release? Word cloud widgets let you visualize and analyze qualitative data -- that is, data that's based ...

Don’t be so one-dimensional — use Spotlight for effective focus

When you’re at the grocery store and grab a piece of fruit, how do you decide which one to choose? Do you evaluate the color, the size, the shape, the texture, or the firmness of the fruit? You’re pro...

Performance Analytics is for Everyone

When we talk to our customers about Performance Analytics, we naturally hear questions about why they wouldn’t use their existing BI solution — tools like Tableau or Microsoft Power BI — which is ofte...

Proactively Manage Configuration Issues with Analytics Diagnostics

This article is targeted towards Performance Analytics administrators, both old and new. In fact, the less experience you have as an administrator, the more important it is you read this article. Intr...

Make Better Looking Dashboards with Content Blocks

The discussion below is intended for any person building Dashboards. No JavaScript or Performance Analytics experience is required. A working knowledge of HTML is useful but not required. Introduction...

Make Complex Reporting Easier using Query Techniques

The discussion below is intended for advanced Reporting users who have 6 or months experience with Reporting and the same or more experience with the ServiceNow Platform. The advanced topics covered a...

Doing More With Formula Indicators

The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a<!-- -->...

Making Bulk Analytic Changes with Scripting

The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a...

Responsive dashboards: the best way to share data visualizations

Starting with the Istanbul release, ServiceNow instances provide a powerful feature available to all users: responsive dashboards. In this installment of our NOWSupport best practices series, you can ...

Go Beyond the Executive Dashboard with In-Platform Analytics

"We need a dashboard for our executives."This is one of the most consistent requests I hear from the customers I work with. My response is usually along the lines of "Great we can do that. Now, let's ...