Performance Analytics is for Everyone

When we talk to our customers about Performance Analytics, we naturally hear questions about why they wouldn’t use their existing BI solution — tools like Tableau or Microsoft Power BI — which is ofte...

Proactively Manage Configuration Issues with Analytics Diagnostics

This article is targeted towards Performance Analytics administrators, both old and new. In fact, the less experience you have as an administrator, the more important it is you read this article. Intr...

Make Better Looking Dashboards with Content Blocks

The discussion below is intended for any person building Dashboards. No JavaScript or Performance Analytics experience is required. A working knowledge of HTML is useful but not required. Introduction...

Make Complex Reporting Easier using Query Techniques

The discussion below is intended for advanced Reporting users who have 6 or months experience with Reporting and the same or more experience with the ServiceNow Platform. The advanced topics covered a...

Doing More With Formula Indicators

The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a<!-- -->...

Making Bulk Analytic Changes with Scripting

The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a...

Responsive dashboards: the best way to share data visualizations

Starting with the Istanbul release, ServiceNow instances provide a powerful feature available to all users: responsive dashboards. In this installment of our NOWSupport best practices series, you can ...

Go Beyond the Executive Dashboard with In-Platform Analytics

"We need a dashboard for our executives."This is one of the most consistent requests I hear from the customers I work with. My response is usually along the lines of "Great we can do that. Now, let's ...

Performance Analytics "Date Night": Three Overlooked Capabilities

This past weekend my wife and I didn't have any "formal" plans - no family parties or kid-centered events. But, at the last minute we scrambled to find a sitter for the kids so the two of us could hav...

October Knowledge Base Digest: Performance Analytics and Reporting

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Perfor...

How to report on and group tasks by State field

Anyone using our platform or even relatively new comes to learn this fact fast: The Task table is the master table and parents all of the request and incident tables. This means most of the fields on ...

The hack that ensures Performance Analytics provides value

There's lots of great material out there to familiarize you with the kinds of things PA measures: KPIs, Metrics, Measures, etc, etc. Smarter folks than me can teach you about these things.But as my cu...

Best practices for creating and sharing reports

Did you know that the ServiceNow platform provides robust and easy-to-use reporting functions? Are you taking advantage of these features to get critical live data out to your managers, co-workers and...

TechBytes Episode 35: Reporting Tips and Tricks

In this podcast, Robert Barmentloo talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.ListenSubscribeto iTunesThis episode covers:Creating use...