Want a Word Cloud? We've got you covered
Did you know that a new Word Cloud Performance Analytics widget was rolled out in the Kingston release? Word cloud widgets let you visualize and analyze qualitative data -- that is, data that's based ...
Blog Articles
Don’t be so one-dimensional — use Spotlight for effective focus
When you’re at the grocery store and grab a piece of fruit, how do you decide which one to choose? Do you evaluate the color, the size, the shape, the texture, or the firmness of the fruit? You’re pro...
Performance Analytics is for Everyone
When we talk to our customers about Performance Analytics, we naturally hear questions about why they wouldn’t use their existing BI solution — tools like Tableau or Microsoft Power BI — which is ofte...
Proactively Manage Configuration Issues with Analytics Diagnostics
This article is targeted towards Performance Analytics administrators, both old and new. In fact, the less experience you have as an administrator, the more important it is you read this article. Intr...
Make Better Looking Dashboards with Content Blocks
The discussion below is intended for any person building Dashboards. No JavaScript or Performance Analytics experience is required. A working knowledge of HTML is useful but not required. Introduction...
Make Complex Reporting Easier using Query Techniques
The discussion below is intended for advanced Reporting users who have 6 or months experience with Reporting and the same or more experience with the ServiceNow Platform. The advanced topics covered a...
Doing More With Formula Indicators
The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a<!-- -->...
Making Bulk Analytic Changes with Scripting
The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a...
Responsive dashboards: the best way to share data visualizations
Starting with the Istanbul release, ServiceNow instances provide a powerful feature available to all users: responsive dashboards. In this installment of our NOWSupport best practices series, you can ...
Go Beyond the Executive Dashboard with In-Platform Analytics
"We need a dashboard for our executives."This is one of the most consistent requests I hear from the customers I work with. My response is usually along the lines of "Great we can do that. Now, let's ...
Performance Analytics "Date Night": Three Overlooked Capabilities
This past weekend my wife and I didn't have any "formal" plans - no family parties or kid-centered events. But, at the last minute we scrambled to find a sitter for the kids so the two of us could hav...
October Knowledge Base Digest: Performance Analytics and Reporting
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Perfor...
How to report on and group tasks by State field
Anyone using our platform or even relatively new comes to learn this fact fast: The Task table is the master table and parents all of the request and incident tables. This means most of the fields on ...
The hack that ensures Performance Analytics provides value
There's lots of great material out there to familiarize you with the kinds of things PA measures: KPIs, Metrics, Measures, etc, etc. Smarter folks than me can teach you about these things.But as my cu...
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