During the Performance Analytics Academy on December 18th, we covered a
quick introduction into how Multiple Data Sets & Drilldowns work in
Reporting. In the session, we reviewed how and when you coul...
We know that everyone has a natural inclination to start building
dashboards at the beginning of an analytics project, and for good
reason! Dashboards are the most exciting and glamorous part — these ...
During the Performance Analytics and Reporting Office Hours on December
4th, we covered a quick introduction into how the Data Collector works
in Performance Analytics. In the session, we reviewed the...
Why is Unique Names important in Performance Analytics & Reporting in
ServiceNow? Like anything else being able to search for something based
on its name and meaning, has incredible value. Using Uniqu...
A description is like the marketing copy used to describe a product’s
value to a potential customer. A descriptive Description provides
customers with details around features, problems it solves and o...
During the Performance Analytics and Reporting Office Hours on November
6th, Product Manager Olga Redkina covered the benefits of Responsive
Dashboard in regard to usability and security. Here is the ...
During the Performance Analytics and Reporting Office Hours on November
20th, we covered a quick introduction into how to leverage hierarchies
in Performance Analytics. By leveraging the Breakdown Mat...
In October, as part of a Performance Analytics and Reporting Office
Hours, we covered Workbench Widget. A Workbench Widget allows you to
bring together a collection of different indicators, create con...
In August, as part of a Performance Analytics and Reporting Office
Hours, we covered Cascading Interactive Filters. Cascading Interactive
Filters are essentially a group of multiple reference filters ...
Back in April, during Performance Analytics and Reporting Office Hours,
we covered the basics of Formula Indicators. Formula Indicators provide
a powerful way to gain more knowledge from existing indi...
During the Performance Analytics and Reporting Office Hours on August
28th, we covered the basics of creating a Custom Interactive Filter for
use on a dashboard. While it is preferred to stick with ou...
During this week’s Performance Analytics and Reporting Office Hours, we
reviewed how to add a Performance Analytics widget to a Service Portal.
Here is an example showing a Performance Analytics widge...
If your organization is like most organizations who use Performance
Analytics, you probably started with a few specific KPIs but have
quickly seen that expand to hundreds. This proliferation of KPIs i...
Hi everyone, I was privileged to, within our weekly PAR office hours,
present one of our great out of the box data visualizations we have
inside our platform. This being the geographical map report. P...