First in a new series on ServiceNow reporting. In this session we talk about scenarios when your conditions are dependent on a records related to the table you're reporting on. How many Incidents have...
I tried to explain Performance Analytics in my own Words
The following may help if you would require a report that tracks assignment group changes via the incident table. Having a historical view of Assignment Group changes can help a team or organization s...
Sentiment analysis capabilities would seem to have come a long way in last two years – but is still far from perfect. No matter what sentiment API providers (IBM, Google, Azure) do you use, it’s impor...
* Part 2 is up - you can find it here Introduced in a 2003 article in the Harvard Business Review, NPS or Net Promoter Score has quickly become the gold standard for organizations to evaluate the loya...
I recently was contacted by a customer who was having issues getting a large number of targets into ServiceNow Performance Analytics. He understood the process, but the difficulty he was experiencing ...
In a previous article, I discussed the business value of using Text Analytics against data captured from a Generic Catalog Request, and that article was written from the basis that the actual informat...
Overview In many support offices, there are areas with large monitors on the wall showing off key metrics. What better way to demonstrate to visitors that you are on top of your workload and ensure yo...
Although unknown to many, the capability exists within SeviceNow to create a report based directly on data from an external spreadsheet file -- for example such as a spreadsheet created in the Microso...
A question or request that Customer Support commonly receives from our users is whether there is a way to create a report that will display data from two or more datasets. The answer to this question,...
Interested in Performance Analytics Spotlight but not sure how to get started? Check out this video for step-by-step guidance!
Overview Being able to understand your users is critical in order to meet their needs. By leveraging the power of the Now Platform, we can easily track our users' behaviors and adjust our solutions to...
Almost everyone now is walking around with a watch, phone, or fitness tracker that keeps tabs on how many steps they walked each day. These devices all collect and save your measurements on a minute b...
Scheduling a report is a great way to automate its distribution. Sharing the Scheduled reports can be distributed in PDF, CSV, or XLS format. Graphical reports can be distributed in PNG or PDF format....
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Meet Data Snapshots: Powering the Next Level of An...
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Performance Analytics (series) Widgets
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Important Update on Legacy Reporting and Analytics...
