sandra_villarre
ServiceNow Employee
ServiceNow Employee

With the upgrade to Fuji, many users run into the scenario where they are unable to see the reports they have created in Reports > View/Run > My Reports.   The user, with the report creation role (such report_group, report_admin, etc) will create a report and save it.   When they go back to view the report by navigating to Reports > View/Run, they are unable to see their report.   No security constraints messages is shown or any errors, but instead see: "There are no My Reports."   Searching for the report will also turn up nothing.

A common cause for this type of behavior is due to having reports to only show favorites (those with a highlighted star).report favorites.jpg

To resolve this, click on the highlighted star to see all favorited reports. Click on the star icon in the list header to toggle between showing only favorite reports and showing all reports. In UI14 (on Fuji), a report is automatically marked as a favorite when you open it.   This feature can be disabled by accessing the "Navigator Options" found to the right side of the filter box and selecting "Automatically Add Favorites."

NavigatorOptions.jpg

Once the feature is disabled, you will need to manually click on the star icon in order to have the report be marked as a favorite. For more information on viewing missing reports in the View/Run list layout see ServiceNow KB: How to look for apparently missing reports in the View / Run report list layout (KB05... You can also see how reporting has changed in Geneva.