On October 2, 2024, we held a session on Process Mining & Platform Analytics: Better Together. Platform Analytics provided stakeholders with insights into performance trends through Key Performance Indicators (KPIs), answering the "What" and "Where" of process outcomes. Process Mining explored the "Why," revealing inefficiencies and opportunities for improvement. These solutions within ServiceNow's Intelligent Platform seamlessly drive continual process improvement. In this session, we explored how these tools complement each other, their integration points, and how they enhance process efficiency.
Direct Links to Resources
Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2024 | 2023 | 2022 | 2021 | 2020 | 2019
