Process Mining improves process workflows. Streamline business process mining, visualize technology, customer service, and HR workflows.
Process Mining Optimize ServiceNow AI Agents and workflow performance with process and task execution data. Watch Video (1:40)
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Benefits of Process Mining Visualize real-world operations Gain complete visibility and understanding of process and task execution across ServiceNow® and external apps.
 Pinpoint inefficiencies and conformance gaps Get AI-generated improvement opportunities with Now Assist to identify and prioritize AI agent and automation use cases.
 Turn insights into action quickly Build and deploy AI agents and automation on a single platform to capitalize on improvement opportunities faster.
 Fuel and govern AI agents Use real-world operational data to continuously improve agentic workflows and help maintain compliance.
Features of Process Mining Process discovery and visualization Accelerate insight into real-world process flows with AI-generated maps. No data ETL required. Opportunity details Explore improvement opportunity details and Now Assist AI-generated highlights to help make faster, better-informed decisions. Task mining Extend the reach of Process Mining to tasks across any workstation app for end-to-end mining and increased productivity. Root cause and work notes analysis Gain deep insights with direct access to detailed record-level information and AI-powered synthesis of front-line work items.
Additional features Evaluation projects, guided setup, and content packs Use tools and resources to make it easy to get started with your data on your instance.
 Built-in automated findings Explore a library of detectors and improvement opportunities for common workflow inefficiencies, such as rework, multi-hop, and extra steps.
 Multidimensional process maps Discover and map related tables, processes, and tasks for end-to-end visibility into how they connect and impact each other.
 Native integration with Performance Analytics Understand the why behind the KPI and add process map widgets for more KPI context.
 Conformance checks Establish greater regulatory and policy compliance by proactively identifying process deviations and anomalies.
 Bottleneck analysis Highlight, analyze, and remove process bottlenecks and delays.
 Closed-loop process improvement Turn improvement opportunities into action instantly through a direct connection with the ServiceNow Automation Center app.
 Variation analysis Identify the level of process conformance to the designed path and the cause of deviations.
 Time distribution overview Visualize time spent, frequency, and activity flows of desktop application usage to identify bottlenecks and integration opportunities.
 Legacy and low ROI apps rationalization Import third-party app event logs into ServiceNow and create playbooks in one click with Now Assist.
Resources See All Resources White Papers How Process Mining and Performance Analytics Complement Each Other Infographics Close the Loop on Continual Process Improvement Topics What Is Process Mining? What Is Machine Learning? What Is ITSM? Blogs Guide to Getting Started with ServiceNow Process Mining Process Mining Evaluation Project Data Sheets Process and Task Mining
How to get Process Mining Process Mining is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions, and systems with one open, connected, and enterprise-ready platform. Explore AI Platform View Demo
You might also be interested in… Automation Center Discover, manage, and measure all automation in a central repository. Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
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