Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy!
2025 - Platform Analytics Academy Sessions
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September 3rd, 2025 - What's New in Zurich - PA/UXA We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich. The session was designed to provide fresh perspectives on how analytics is evolving to meet user needs, deliver actionable insights into platform performance and user behavior, and create opportunities to engage with peers and experts shaping the future of analytics. |
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August 20th, 2025 - What's New in Zurich - Analytics Management We hosted an informative session on Wednesday, August 20, 2025, where we introduced the new Dashboards and Indicators Libraries—consolidating both commonly used and advanced elements for users with administrative privileges—and demonstrated how existing indicators could be converted into data snapshots directly from the Indicators Library to streamline the analytics workflow. |
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August 6th, 2025 - Platform Analytics Migration Center On August 6, 2025, we hosted a Platform Analytics Academy session focused on the Platform Analytics Migration Center. The session highlighted the latest enhancements to the Migration Center, featuring live demonstrations. Whether participants were new to the migration process, actively migrating, or looking to optimize an existing migration, it was a valuable opportunity to deepen their understanding and explore new capabilities. |
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July 23rd, 2025 - CXO/CIO Dashboard We held an in-depth discussion and live demonstration of the CIO Dashboard on Wednesday, July 23, 2025, at noon Eastern Time. The session showcased how the dashboard delivered real-time insights into the performance of business applications, providing accurate and up-to-date data in a clear, actionable format to support strategic decision-making. It was a valuable opportunity to explore the capabilities of the CIO Dashboard and see how it empowered organizations. |
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June 25th, 2025 - Now Assist Value Realization We hosted our Platform Analytics Academy on June 25, 2025, where we explored how to maximize the value of Now Assist through actionable insights and performance measurement. We shared real-world use cases, demonstrated how to track value realization, and highlighted the key performance indicators (KPIs) that matter most. Whether attendees were just starting or advancing their AI strategy, the session provided practical tools to measure success and drive impact. |
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June 11th, 2025 - Ask the Experts We were thrilled to host our highly anticipated "Ask the Experts" Platform Analytics Academy session on June 11th, 2025, at noon Eastern. This exclusive session offered an opportunity to engage directly with our Platform Analytics Experts and get answers to attendees' most pressing questions. Participants were encouraged to come prepared and take part in an interactive and insightful discussion with our esteemed panelists. |
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May 28th, 2025 - Platform Analytics Roadmap We hosted an exciting Academy session where we unveiled the future of Platform Analytics. This roadmap session spotlighted the strategic direction of the platform, with a deep dive into the upcoming Zurich, Australia, and beyond releases. |
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April 30th, 2025 - Data Snapshots in Platform Analytics We were excited to invite you to our Platform Analytics Academy session on April 30th, 2025, titled "Data Snapshots in Platform Analytics". This session delved into innovative ways to analyze your KPIs with greater flexibility, utilizing multiple breakdowns and a zero data-collection setup. It was an excellent opportunity to enhance your understanding and capabilities in data analysis. We hope you didn't miss out on this valuable session! |
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April 16th, 2025 - Ask the Experts We were thrilled to host our highly anticipated "Ask the Experts" Platform Analytics Academy session on April 16th, 2025, at noon Eastern. This exclusive session provided an opportunity to engage directly with our Platform Analytics Experts and get answers to pressing questions. Attendees came prepared and participated in an interactive and insightful discussion with our esteemed panelists. |
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April 2nd, 2025 - User Experience Analytics - What's New in Yokohama We held an in-depth session on April 2nd, 2025, at Noon Eastern, covering the latest enhancements in User Experience Analytics, designed to provide faster and more actionable insights into user interactions and behaviors. |
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March 19th, 2025 - What's New in Yokohama "Exporting in Platform Analytics" We invited everyone to join us on March 19th, 2025, for an exciting session where we discussed and demoed the new Exporting features for Platform Analytics in the Yokohama release. It was a fantastic opportunity to explore the powerful new exporting capabilities for dashboards and data visualizations and to see them in action during a live demonstration. This session was a must-attend for those waiting for enhanced exporting features! |
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March 5th, 2025 - What's New in Yokohama - Platform Analytics The Platform Analytics Academy session on March 5th, 2025, unveiled the latest innovations in Platform Analytics with the ServiceNow Yokohama release. The session showcased powerful new features designed to transform your experience with Platform Analytics. If you missed it, watching this session would have provided valuable insights into how these new capabilities can drive efficiency and improve data-driven decision-making within your organization. |
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February 19th, 2025 - Platform Analytics Migration Center The Platform Analytics Academy session on migrating to Platform Analytics took place on February 19th, 2025. During this session, we discussed how the Yokohama release and the Platform Analytics Migration Center introduced enhanced capabilities that could be seamlessly migrated to Platform Analytics. Whether you were planning a migration, preparing for one, or simply looking to understand the benefits, this session provided key insights to help make informed decisions. |
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February 5th, 2025 - Accessibility in Platform Analytics The Platform Analytics Academy session on how accessibility drives innovation took place on February 5th, 2025, at Noon Eastern. In this session, we covered Accessibility 101, WCAG, and Section 508 standards and showcased ServiceNow's latest accessibility features through a live demo. If you missed it, this video offers valuable insights for creating a more inclusive future, whether you're new to accessibility or looking to deepen your knowledge. Watching this session will help you understand how accessibility can drive innovation and improve user experiences for all. |
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January 22nd, 2025 - Platform Analytics Accelerators On January 22nd, 2025, at Noon Eastern, we connected with the Technical Accelerator at Scale (TAS) team to explore their transformative tools. We discovered the concept of Impact—how to identify and harness it effectively—while gaining valuable insights into our Accelerator offerings and navigating the accelerator catalog. We delved into the Platform Analytics Accelerators, focusing on their automation processes and key objectives, and concluded with an interactive Q&A session. This session deepened our understanding and unlocked the full potential of these powerful resources. |
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January 8th, 2025 - Getting Started with ServiceNow Platform Analytics We were excited to invite you to the launch of our 2025 Platform Analytics Academy sessions on January 8th, where we kicked off the year with an engaging session on "Getting Started with Platform Analytics." Whether your organization was new to Platform Analytics or you were seeking best practice insights, this session was tailored for you. Attendees started 2025 off right by joining the Platform Analytics Outbound team as we guided them through the essentials to help them successfully navigate and leverage Platform Analytics. Those who joined didn’t miss out on this opportunity to set their foundation for success! |
Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
