Question - How do Reporting and Performance Analytics compare?
Answer - Performance Analytics is able to generate accurate historical trends by capturing continuous snapshots on a regular schedule. As illustrated by the following diagram, Reporting answers the question of "Where are we today," while Performance Analytics answers questions of what is happening over time.
ServiceNow Documentation - Reporting Compared to Performance Analytics
Question - What is ServiceNow reporting, and what can I achieve with it?
Answer - ServiceNow reporting allows you to extract and visualize data from your ServiceNow instance. It helps you analyze trends, monitor performance, track SLAs, and make data-driven decisions to improve processes and service delivery.
ServiceNow Documentation - Getting Started with Reports
Question - How do I create a new report in ServiceNow?
Answer - To create a new report in ServiceNow, navigate to the "Reports" module, select "Create New," and follow the prompts to choose the data source, apply filters, and define the report layout and visualization.
ServiceNow Documentation - Create a Report Visualization
Question - What are the different types of reports available in ServiceNow?
Answer - ServiceNow offers various report types, including List reports, Pivot reports, Bar/Column charts, Pie charts, Line charts, Funnel charts, and more. Each type serves different visualization and analysis purposes.
ServiceNow Documentation - Creating Reports
Question - Can I save and schedule reports for future use?
Answer - Yes, you can save and schedule reports for future use. Scheduled reports can be distributed in PDF, CSV, or XLS format. Graphical reports can be distributed in PNG or PDF format. Multilevel pivot reports can only be scheduled in PDF format.
ServiceNow Documentation - Schedule Email of Reports
Question - How can I share reports with other users or groups in ServiceNow?
Answer - You can share reports in ServiceNow by setting sharing access on the Report. Control which users and groups can see a report in their Reports list.
ServiceNow Documentation - Share a Report
Question - Can I add interactive elements like drill-downs to my reports?
Answer - Yes, you can add interactive elements like drill-downs in reports by defining drill-through actions. This allows users to click on data points to view underlying records or related reports for deeper analysis.
ServiceNow Documentation - Drilling down with Reports
Question - Can I create a report with multiple datasets?
Answer - Yes, you can create reports that use datasets from up to five tables in a single report.
ServiceNow Documentation - Using multiple datasets in a report
Question -How do I create dashboard-style reports with multiple visualizations on a single page?
Answer - To create dashboard-style reports, you can use ServiceNow's Performance Analytics or Performance Analytics Premium applications, which allow you to create comprehensive dashboards with multiple widgets and visualizations.
ServiceNow Documentation - Create and Use Dashboards
Question - Are there any limitations to consider when working with ServiceNow reporting?
Answer - Yes, ServiceNow reporting has some limitations, such as data volume restrictions, query execution time limits, and the complexity of certain report types. It's essential to understand these limitations and optimize your reports accordingly.
Platform Analytics Academy - Tuning Solutions in Reporting
Question - If I want to learn more, is there any training available?
Answer - Reporting, Performance Analytics, & Platform Analytics training
For more on Learning, Solutions, Demonstrations, Q&A's, and Guidance, check out the Platform Analytics Academy sessions, by clicking the image below.
If you are just starting your journey in Performance Analytics & Reporting, check out our Platform Analytics Academy "Pro Tips", by clicking the image below.
