Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026
Dear Valued Customers,
We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your existing analytics instances.
Overview
There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are questions about the future of legacy dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply old dashboards. For the purpose of this communication, we will refer to it as "legacy" reporting and analytics.
UPDATE (March 2026): In March 2025, we announced that the ability to create new legacy content (dashboards and reports) would be discontinued beginning with the Australia release. Based on customer feedback requesting additional transition time, we have extended this timeline — new legacy content creation will remain available through the end of 2027, regardless of release family. While you may continue to create legacy content, it is unsupported starting with Australia.
Key Points
- No Mandatory Migration: There is no mandatory migration required at any time.
- UPDATE on New Content Creation (as of March 2026): Legacy customers WILL be able to create new content using Core UI tools through the end of 2027.
- Legacy dashboards and reports will remain available for use indefinitely. To clarify, as of March 2026:
- USAGE of Core UI content remains available indefinitely
- NEW Core UI content creation ends at the end of 2027
- Removed requirement for "All or nothing" migration.
- There is no impact for customers who onboarded with ServiceNow on the Xanadu or later family release. Platform Analytics experience is the default reporting and analytics environment for new instances as Xanadu.
Identifying Legacy Systems
If you are unsure whether you are using the legacy system, please refer to the following visual indicators:
Report Editing Screen:
Dashboards:
Once Content Has Been Migrated
All content is available within the Platform Analytics menu:
Frequently Asked Questions
What will happen to my legacy reports and dashboards after upgrading to Australia?
Your legacy reports and dashboards are unaffected. You can continue to run and view them indefinitely.
Starting with Australia, legacy content is accessible within the Platform Analytics UI. Legacy dashboards appear alongside Platform Analytics dashboards, with a UI version column indicating which experience each will open in.
What if my legacy dashboard or report doesn't migrate cleanly, or loses functionality after migration?
Don't migrate that content until the underlying issue is resolved or you've recreated a working version in PAe. You can continue using the legacy content as long as needed.
What if I encounter issues with my legacy content after upgrading to Australia?
For crashes, unknown errors, or other problems, the resolution is to migrate or recreate the content in Platform Analytics. Once you upgrade to Australia or later, ServiceNow will no longer issue product fixes for legacy dashboards and reports, except for critical security issues.
Can I still update or modify existing legacy content after upgrading to Australia?
Yes.
Can I create new content in the legacy UI (Core UI)?
Yes — and this is a change from prior communication. Based on customer feedback requesting more preparation time, the deadline for creating new Core UI reports, dashboards, and other content has been extended through the end of 2027.
Can I roll back a migration to the legacy version?
Yes.
Are there any licensing or entitlement changes when using PAe?
No. You remain entitled to all capabilities you had in the legacy system. Some new capabilities — such as AI-driven features — may require additional licensing.
I've seen that support for Core UI ends after Australia. Doesn't that contradict the statement that I can use legacy content indefinitely?
No, these aren't contradictory. You can continue using Core UI content indefinitely. What changes is the scope of support: the Support team will help you with usage questions and troubleshooting, but ServiceNow will no longer develop or release product fixes for Core UI defects. If an issue is caused by a Core UI product defect, the resolution is to migrate or recreate the content in Platform Analytics.
We hope this clarifies any concerns you may have regarding the Australia release. If you have any further questions or need assistance, please do not hesitate to contact our support team.
Thank you for your continued support.
The official communication message sent in March 2025 is attached.
Dashboard and Report Upgrade and Migration to Platform Analytics experience.pdf
Tags: Australia, Dashboard, Migration, Performance Analytics, Platform Analytics, platform-analytics-migration, Upgrades
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