Spotlight enables you to prioritize work based on multiple weighted criteria and quickly identify high-priority tasks. In this Office Hours, we talked through how to implement Spotlight in your Instance, identify what comes OOTB, and also we walked through a Demo showing how you can Target Process Issues with Spotlight.
Here is a recording of the Live Office Hours, if you missed it.
Resources
ServiceNow Documentation:
- Spotlight
- Activate Spotlight and Spotlight solutions
- See Spotlight score details
- Administering Spotlight
- Spotlight Interactive Analysis
- Spotlight Database Views
- Interactive Analysis information panel
- Example: Incident Spotlight
Community Documentation:
Now Learning & Knowledge 20
- Performance Analytics (PA) Fundamentals
- Performance Analytics (PA) Advanced
- Jump-start Your Performance Analytics Journey
- Achieve Continual Service Improvement with Performance Analytics
- Performance Analytics Implementation Simulator
The presentation is attached for your reference. See you at a future Performance Analytics and Reporting Office Hours session. We run the sessions every other Wednesday at 9 am Pacific, Noon Eastern, 6 pm Central European time.
