Hi all,
Is it possible to modify and customise specifically the Standard knowledge article template (not make a new custom template)?
My company is intending to implement an integration between our ServiceNow Knowledge Management and Genesys PureCloud to support and suggest Knowledge Articles to end users as they're talking to customers.
From what I understand, Genesys will only sync and support Articles that have been created using the Standard template, which is less than Ideal.
Alternatively, any advice on if Genesys can be rigged to accept article created with custom templates would be greatly appreciated.
Thanks,
Jarryd
