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How to remove lane in Visual task board?

As a admin, I created a visual task board with rm_story table. In Visual task board the columns appear with state choices (Draft, In-Progress, Complete etc..,). I wanted to remove few lanes in the board. Initially I hided the lane by using the option...

Interactive Filter off Metric_Instance Table

I am looking to create an interactive filter for assignment group as well as incident ticket numberoff the metrics_instance table. Can anyone tell me what the reference table needs to be as well as theinteractive filter reference table in order to cr...

Greg Wilk by Tera Contributor
  • 536 Views
  • 3 replies
  • 0 helpfuls

AWA Operations Dashboard

Hi all,In AWA Operation Dashboard under Queue Manager tab Agent Presence &Capacity report is shared with the user having awa_agent role.the report is showing Security constraints prevent access to requested page even the shared with awa_agent role us...

AWA_agent.png
Saranya K by Tera Contributor
  • 647 Views
  • 2 replies
  • 0 helpfuls

Report showing average duration metric

I want to create a report or indicator showing average duration ticket is sitting in certain states. I was able to get to this fairly easily in reporting to start. Although, I always find the need to specify a column annoying. Is there another way to...

BridgetteWeiri_0-1666893530888.png

No element to display in breakdown

Hi, I have created a breakdown and mapped it, but it shows no data. it says, "No Element to display".  the data is present in the indicator source, but the data is not present in breakdown source on Analytical Hub. Also the historical jobs takes 2 da...

Priya75 by Tera Contributor
  • 540 Views
  • 2 replies
  • 0 helpfuls

Interactive Filter for Month Names

I'm creating a dashboard to show trends on work performed.However, I want to be able to select or de-select months via an interactive filter.I know when creating reports there is an operator called "trend" which allows me to then select "on" and then...

How to Create a report to show Template Usage

I would like to create a report to show template usage.  We currently have 3 templates that we use.  [the names are contract closure, project support and forecast variance.]  The table I am referencing is template [sys_template].  However, I do not k...

Greg Wilk by Tera Contributor
  • 2306 Views
  • 1 replies
  • 0 helpfuls