ON Hold Tickets are not showing - Reporting

[pramn]

Hello Team , 

I am Preparing a report , however we are not able to see hold tickets 

my conditions are below 

My observation:

On hold Tickets are not Visible on Task table 

when I created Tickets on Incident Table tickets are visible for me.

what could be the reason and how can i fix this?

Thanks in advance!

[AndersBGS]

Hi @pramn ,

the “on hold” could be that it’s only visible on the extended table and not on task table. I would recommend you to dot-walk to the table in scope and take the on hold from the direct table instead of the task table.

[pramn]

HOw do I dot walk , not getting option for Task table 

[AndersBGS · Accepted solution]

Hi @pramn 

Don't write task. Instead write incident which will give you the incident table fields as example: