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03-12-2024 03:59 AM
Hi Team,
I am creating a time series line chart widget where I want to show the percentage of cases that were closed in one specific region.
But the series shows the percentage of created cases in that month and not the closed cases.
How can we change it?
Solved! Go to Solution.
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03-12-2024 06:42 AM
Hi @Palak5 ,
As you see in the indicator source, it's here your issue derives from. You have a condition on a daily data collection that the HR case is:
Created on today and state is closed complete
Hence you will only see HR case that are created today and closed complete today. Instead your condition should be:
Closed on today and state is closed complete
This will give you the count of HR cases closed pr day / summed pr. month in the specific region.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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03-12-2024 04:02 AM
Hi @Palak5 ,
When you talk about performance analytics and the captured data, you need to look into the indicator source and the automated indicator. How has you configured the conditions? Can you please share snips of your configurations / conditions?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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03-12-2024 04:11 AM
Indicator and the indicator formula's are:
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03-12-2024 04:15 AM
Hi @Palak5 ,
What about the indicator source? From the two automated indicators, I don't see any timeframe? Only that state is closed complete. now, I don't know how often you collect data, but you should have a condition somewhat like "closed complete on today" or "closed complete on this month".
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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03-12-2024 04:38 AM
Hi @AndersBGS
The data collection is done daily for this, via a scheduled data collection job.
I don't see any place to put a condition here as well.