Here's where I'm stuck. I see the report and it works. BUT it's too big. I need to filter it down. Here is my use case. I need to see ALL incidents where SLA was broken, but see only the incidents that were worked on by a specific list of Assignment ...
Hi! Goal:Monthly numberHave the number of incidents that have been and are currently assigned to each asgmt groupHave the number of sla breaches for those incidents for every asgmt group Ask:Is there a workaround or some method I can achieve this goa...
Hello ServiceNow Community,I need some assistance regarding the minimum role required for a user to share user dashboards.We have users who need to share dashboard but assigning them the `pa_admin` or `pa_power_user` roles grants more permissions tha...
Hi Team, Different teams in our org create 'Favorites' of filtered table-list-views. At times the need has arisen for a way to convert multiple Favorites, featuring 30 or 40 units of filtering logic each, to be converted into dashboard widgets. Is an...
I have content_admin role to add New Static HTML Content but when I clicked on configurationI am unable to create the Static HTML Content on the dashboard because it shows blank page.I don't see the form when I hit click.
Hi,I have created a reference interactive filter and added to dashboard but it is coming as a check box but not as reference and also only limited locations are displaying. Can someone help me how to display all the locations.Thanks in advance.
Hi All, I'm trying to have an indicator widget on a dashboard display its value based on a requested item variable within a task. I've looked into creating a breakdown to pull the value from the variable field but I don't seem to have the option to ...
Hi All,When a user clicks on Dashboard sharing, there are options Groups, Users, and Roles. How can we hide/remove roles options in sharing for all non admin users. Thanks!
Our average is showing 0% for August but our Trend line shows 0.3% which appears to be the correct number. Why would these be different?
I am needing assistance in creating a report to measure the cycle time of how long it takes to process a story from the moment it gets picked up until the the end(Throughput). I did see a report under performance analytics which is the Agile 2.0 team...
We have a request from a process owner to be able to report on how long an incident's Major Incident State was set to Proposed before it was Accepted or Rejected. As far as we can tell the incident_metric database view only tracks the state duration ...
Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...
The benchmark graph shows our instance at 0% but if I click on it, it shows 0.02% in the Analytics hub. Any idea why?
Hi all, I'm trying to accomplish a specific request to measure time spent in "Review" state for KB articles. I'm unsure of how to approach this in the best way. I have tried to create a script to use for the indicator (using ChatGPT), but I struggle...
This is a widget where we have added 2 indicators. but i wanted to add a 3rd line in both created lines.
