How to represent multiple indicators in a single score widget
How to represent multiple indicators in a single score widget
Forum Posts
ServiceNow Performance Analytics Query
Hi All, I have a requirement in Performance Analytics. Requirement:Table: Incident Table.Conditions are:Priority is P1Major incident state is accepted.classification is Apps Created at or after Jan2023when all these conditions are met, we need to u...
In a Word Cloud Dashboard, how can we adjust the search results from per day to per month?
Good afternoon.Last time, I had raised a ticket on how to create a Word Cloud Dashboard. Link is below for reference.Link: Solved: How to create a Word Cloud Dashboard from ts_query... - ServiceNow CommunityNow, the issue is, on a particular table, I...
Platform analytics is free or paid
Hi Team,I want to know is platform analytics is free or paid and it will come under ITSM standard or not?Could you please let me know your thoughts on this Thanks in advance.
Resolved! Dashboards are stuck on loading while migrating from Core UI analytics to Platform Analytics!
We have recently upgraded our instances to YOKOHAMA version and we want to migrate our reports and dashboards from Core UI analytics to Platform Analytics, but when I am trying to migrate some specific dashboards just for testing on my lower instance...
dashboards
I have a dashboard where in widgets I need to configure the time since the last Application P1 incident in first photo as in second photo which should be dynamic in second photo it is static i want it as dynamic which type should i use in the reports
Combine Multiple Variable Values into One Column in Platform Analytics
Hi everyone,I'm working on building a Platform Analytics list visualization in ServiceNow using the Catalog Task table, and I need help consolidating data from different catalog item variables into a single column.The goal is to display one unified "...
Resolved! ServiceNow Report - How to monitor the ticket temporarily managed by my team
Hello everyone!I need your help to set up a report in ServiceNow. We want to know how many incidents have been temporarily managed by my team, but not resolved by it.I tried to use the table "Incident_Metric" and the Definition "Assignment Group", bu...
Filtering List-Simple Element in Performance Analytics Experience
Hello all, We started to use new Performance analytics experience instead of Core UI dashboards. In my new dashboard, I have a list of tickets to show based on filter - 'Country'. The list is a database view table.Based on the country I can see all ...
How to create Performance Analytics
HelloI am new to performance analytics can you guide me on this below requirementHow to create a dashboard using Performance analytics which satisfies below requirementIncidents + tasked openedIncidents + tasked closedThe Rough FCR = Total Inc+Tasks ...
Resolved! Performane Analytics Plugins
Hi Everyone,I need to work on Performance Analytics and I have installed Performance Analytics - Premium plugin and some Performance Analytics related Plugins in my PDI, but the Performance Analytics Application is not Installed. Please guide me thro...
Resolved! PDI - CIO Dashboard
Hi everyone, I need to present the CIO Dashboard capability to our clint before proceeding with install the plugin directly on the clint instance. but I am not able to install Plugin in my personal instance (PDI). I receive the below error. when am ...
Performance Analytics Formula Help
What formula will average the duration of all tickets opened by in a month?I tried using the followingHere's a step-by-step guide:Indicator Source:Go to "All" menu > "Performance Analytics" > "Sources" > "Indicator Sources" . Click "New": to create a...
Business duration SLA calculation in PA scripts
Hi,I'm trying to calculate the SLA Duration for an indicator using a pa_scripts like below,For eg: On 3rd April 2025,1 day SLA will be calculated like sc_task which are created on 2nd April >5pm till 3rd April <5pm2 day SLA will be calculated like s...
Need support
Hi, I want to create a dashboard with Ticket Type filter and it should be dropdown with Incident, Request etc. I am trying to using through the Platform Analytics. Kindly suggest me on below how to achieve this
