Dashboards
I want delete multiple dashboards using Scripting. Any idea help me.
Forum Posts
Issue with distinct count in kb_use
Hi, I'm im trying to work out a visual showing distinct article counts from kb_use. When comparing numbers between kb_use (distinct count) and the view count from kb_knowledge (knowledge_article.sys_view_count), the distinct count from kb_use shows f...
Element Filter/Interactive filter values doesnt show up for other users
Hi, I have created a dashboard, created a interactive filter and element filter on the dahsboard. I have added few reports and shared with some users but the filter is not showing any data for other users without admin role. Below is the error. I ha...
Resolved! This filter has been converted to the Multiple Select UI control type for performance reasons.
Hello allGetting this message on my dashboard this AM."This filter has been converted to the Multiple Select UI control type for performance reasons."Is it really a performance issue or something with my Dashboard?Thanks! INFO:washingtondc-12-20-2023...
Navigate to Service Operations Workspace instead of Native UI
Hello Community,When we click on any graph of the Reports in Performance analytics, it navigates to Native UI.I want it to navigate to Service Operations Workspace.Where should I be configuring it ?Thanks in Advance.Regards,Najmuddin.
Indicator Score showing incorrect value
Hi All,i have an indicator source with following condition:Opened on Today OR Opened before TodayAND"State is not "Canceled" and "Active is True" and "Assignment Group is GroupABC" Indicator with following condition:Updated on Today ANDAssignment Gro...
Performance analytics report
I am trying to create a report with the of performance analytics which measure P1 response time withing 15 minutes and show as the result in the form %.While running the job we it showing as 2 result which is matching the records, but it's not showin...
Resolved! Can we add variables under pivot type in reports
I can see "Variables" under multi pivot type but is it possible to add variables under pivot type in reports?
Insights in Platform Analytics says 'no insights to display'
Trying to create a new dashboard with 'Platform Analytics'. Despite creating indicators and configuring targets and thresholds in a way that they are being breached- I am not able to get any insight card show up. Is there a setting hat needs to be en...
How to get a monthly incident report of a assignment group
Is there a possibility to get a monthly report of closed incidents in a particular assignment group, which can show the total time (duration) that an incident remain in an assignment group and the total time that the same incident was in different st...
Change name of a column in report
Hi Everyone,Kindly suggest me a solution to a scenario problem:I have created a record producer that contains fields that are not on table (on which the record producer is created).I can't create new fields on table as it is not advisable to do this ...
Reports and Dashboards of Workspaces
Hello Team, Where I can find the reports and dashboards which are present in the workspace. How we can add new reports+dashboards on the workspace?
Performance analytics dashboard
Hello , In user experience analytics , how is the page data configured? From where and how the data is fetched ? Thanks
Year on year calculation on a monthly indicator
Not entirely a question, something that isn't very well documented and while YoY was supported in legacy dashboards that functionality hasn't made it over to platform analytics year. A popular question is "How are we performing compared to this point...
