My customer is attempting to build a report that shows tickets that have not been updated within the last 2 business days. They filtered the report as follows:-Assignment group = xxxxxxx and-Updated relative before 2 days ago and-Updated trend on or...
Hi All, I am trying to work things up with performance analytics and facing some issue while creating heatmap. Below are the process I am following: Created One Indicator Source: Then I have created one indicator, where I am using the aggregate "Co...
A cascading filter structure has been created using the following hierarchy: Service Portfolio > Taxonomy > Service > Service Offering. Each filter works correctly when applied individually, and the selected values reflect appropriately in the indica...
A cascading filter structure has been created using the following hierarchy: Service Portfolio > Taxonomy > Service > Service Offering. Each filter works correctly when applied individually, and the selected values reflect appropriately in the indica...
Question:Is there any way to create an interactive filter based on tags, that WON'T require a Custom Interactive Filter?Background:Our current customer organizes their incidents based off of "Tags", as their leadership currently does not want to purs...
Good Afternoon all, I have been asked by one of my users if it is possible to build a report in Platform Analytics where my filter is using the WBS element. To date I have not been able to do this as WBS is not a field. As anyone completed such a fea...
Hi Everyone, I'm creating Data Visualization with Drill-down which needs to be added in PA DashboardInitially when created it's working fine, but after changing filter condition of parent report same changes are not reflecting in drill-down of visula...
How to represent multiple indicators in a single score widget
Hi All, I have a requirement in Performance Analytics. Requirement:Table: Incident Table.Conditions are:Priority is P1Major incident state is accepted.classification is Apps Created at or after Jan2023when all these conditions are met, we need to u...
Good afternoon.Last time, I had raised a ticket on how to create a Word Cloud Dashboard. Link is below for reference.Link: Solved: How to create a Word Cloud Dashboard from ts_query... - ServiceNow CommunityNow, the issue is, on a particular table, I...
Hi Team,I want to know is platform analytics is free or paid and it will come under ITSM standard or not?Could you please let me know your thoughts on this Thanks in advance.
We have recently upgraded our instances to YOKOHAMA version and we want to migrate our reports and dashboards from Core UI analytics to Platform Analytics, but when I am trying to migrate some specific dashboards just for testing on my lower instance...
I have a dashboard where in widgets I need to configure the time since the last Application P1 incident in first photo as in second photo which should be dynamic in second photo it is static i want it as dynamic which type should i use in the reports
Hi everyone,I'm working on building a Platform Analytics list visualization in ServiceNow using the Catalog Task table, and I need help consolidating data from different catalog item variables into a single column.The goal is to display one unified "...
Hello everyone!I need your help to set up a report in ServiceNow. We want to know how many incidents have been temporarily managed by my team, but not resolved by it.I tried to use the table "Incident_Metric" and the Definition "Assignment Group", bu...