Performance Analytics (PA) Fundamentals (Course) / Verify New Indicator on Dashboard

[DianaG064238392]

Hello,

I'm doing the Performance Analytics (PA) Fundamentals (Course) and some tsask are for Performance analytics, Dashboards. But when I look for them in the instance provided I cannot find them, I have tried to look in the apps and plugins but is not working.

Thank you,

Diana

[abbasshaik4]

Hello @DianaG064238392 ,

The steps which provided in the lab guide you have followed correctly?

OR check these steps in the lab instance plugin is installed or not
Navigate to System Definition > Plugins, search for and install Performance Analytics - Premium or specific content packs, or activate them.

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future. It will be helpful to them.

Thanks & Regards,

Abbas Shaik

[DianaG064238392]

Hello,

I followed all the steps within the course but I think the instance version doesn't have the performance analytics as separate anymore.

I also tried to install the Pugin, it didn't change anything, unfortunately.

Thank you,

Diana

[Aditya_hublikar]

Hello @DianaG064238392 ,

Are you working in lab instance ? Have you check you have required roles to access dashboards and platform analytics module . 

Require roles like pa_admin,pa_viewer.

You can also refer this once :

https://www.servicenow.com/community/platform-analytics-articles/getting-started-with-platform-analy...

https://www.servicenow.com/community/platform-analytics-articles/platform-platform-analytics-knowled...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[DianaG064238392]

Hello, 

I did added all the roles and still not working, the Performance Analytics Dashboards are not there.

Thank you