Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy!
2019 - Platform Analytics Academy Sessions
|
Dec 18th - Multiple Datasets and Drilldowns In the session, we reviewed how and when you could use Multiple Data Sets or Drilldowns to solve Use Cases within your Organization. Two simple features that can give your Organization great insights into your Business. |
|
|
Dec 4th - Data Collection Architecture In the session, we reviewed the architecture of Performance Analytics, how time-shifting works to support date processing in the Data Collector, and how different settings impact the performance of the Data Collector. |
|
|
Nov 20th - Leveraging Hierarchies in Performance Analytics In this session, we covered a quick introduction into how to leverage hierarchies in Performance Analytics. By leveraging the Breakdown Matrix, Breakdown Relations, and Breakdown Rollup Scripts, we can provide insight and context to the data we capture in Performance Analytics. It is important to understand how these features complement each other and which use cases they are the best fit for. |
|
|
Nov 6th - Responsive Dashboard In this Performance Analytics Academy session, Product Manager Olga Redkina covered the benefits of Responsive Dashboard in regard to usability and security. |
|
|
Oct 23rd - Workbench Widget In this Performance Analytics Academy, we covered Workbench Widget. A Workbench Widget allows you to bring together a collection of different indicators, create contextual relationships between them and present a potential conversation to the stakeholder via a single screen. |
|
|
Oct 9th - Performance Analytics on a Service Portal During this week’s Performance Analytics Academy, we reviewed how to add a Performance Analytics widget to a Service Portal. |
|
|
Sep 25th - Multi-Element Select & New Content Packs In September, as part of a Performance Analytics Academy, we covered Multi-elements selects on breakdown dashboard. Multiple elements select in the breakdown dashboard allows to compare the performance of multiple teams or departments and filter the PA widgets or Reports. Visualizations can display the combined overall scores or a separate series for each element selected. |
|
|
Sep 11th - Spotlight on Spotlight In this Performance Analytics Academy, we showed how Spotlight is a very powerful and easy-to-use feature within the Performance Analytics suite and it illuminates what is most important to work on in order to achieve the business goals. The feature is targeted mainly toward the agent persona. |
|
|
Aug 28th - Intro to Custom Interactive Filters During the Performance Analytics Academy on August 28th, we covered the basics of creating a Custom Interactive Filter for use on a dashboard. While it is preferred to stick with out-of-the-box Interactive Filters, if you have an advanced use case that you need to tackle, you do have some powerful tools in the NOW Platform. |
|
|
Aug 14th - Cascading Interactive Filters In this Performance Analytics Academy, we covered Cascading Interactive Filters. Cascading Interactive Filters are essentially a group of multiple reference filters together in one block. Each level depends on the previous selection. |
|
|
Jul 31st - Highlighting the (Geo) Map data visualization In this Performance Analytics Academy, we highlighted one of our great out-of-the-box data visualizations, the geographical map report. |
|
|
Apr 24th - Intro into Formula Indicators In this Performance Analytics Academy session, we covered the basics of Formula Indicators. Formula Indicators provide a powerful way to gain more knowledge from existing indicators. They allow us to transform and normalize indicators into meaningful KPIs. |
Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
Click here to see the latest sessions and our upcoming schedule
