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Dec 15th, 2021 - Employee Center Overview
In this Platform Analytics Academy session, we discussed the new Employee Center as a replacement for Service Portal and how you can use Performance Analytics & Reporting in it. If you need a high-level overview of Employee Center using Performance Analytics & Reporting, this is the session for you.
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Dec 1st, 2021 - Standard Deviation in Reporting
In this Platform Analytics Academy session, we discussed the options in Reporting and Performance Analytics as it relates to Standard Deviation. From using Control Reports to KPI Signals, ServiceNow has many great options to help you with Standard Deviation reporting. If this is something that you have an interest in, you will want to join this Performance Analytics Academy session.
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Nov 17th, 2021 - Service Portal Reporting
In this Platform Analytics Academy session, we discussed reporting in the Service Portal. We talked about how the Service Portal can work for you and then demoed adding Performance Analytics & Reporting to the Service Portal. If you have questions about adding reporting to the Service Portal, then this session is for you.
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Nov 3rd, 2021 - Tuning Solutions for Reporting
In this Platform Analytics Academy session, we took a deep dive into Tuning Solutions for Reporting. We discussed how to make List results more efficient and also discussed Database Views and Dot-Walking approaches. If you have questions about tuning data for reporting, this Academy session is for you.
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Oct 20th, 2021 - Question & Answer Session
In this Platform Analytics Academy session, we took the session time to answer questions from you the customers. Many great questions were asked, and answers were given. If you have a question or two, it is highly advised to check this session out first, as you may find your answer here.
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Oct 6th, 2021 - What's New in Rome Part 2
In this Platform Analytics Academy session, we continued our discussion about What's New in Rome, this time talking about Features with demos. This is part 2 of a two-part series.
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Sept 22nd, 2021 - What's New in Rome Part 1
In this Platform Analytics Academy session, we discussed a high-level overview of What's New in Rome. This Performance Analytics Academy session will cover information about Solutions that were released in the Rome release. This is a two-part Academy session.
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Sept 8th, 2021 - HR Metrics that Matter
In this Platform Analytics Academy session, we discovered how ServiceNow’s in-platform analytics and OOTB HR-based KPIs provide you the visibility and insights into HR productivity, SLAs, and employee service requests, and help deliver quantifiable metrics that you can share with your stakeholders.
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Aug 25th, 2021 - Next Experience Filters
In this Platform Analytics Academy session, we discussed Now Experience Filters. We will present and demo the Unified Filters in UI Builder to show the filter experience between Reporting and Performance Analytics. This will be a great opportunity to see Next Experience Filters that have come with the Rome release.
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Aug 11th, 2021 - 5 Stages of Data Visual Happiness
In this Platform Analytics Academy session, we discussed Guiding Principles for Creating Better Data Visual Stories, "5 Stages of Data Visual Happiness". If you are new to ServiceNow or new to Analytics, this session is for you. With great information around practical principles that will make your analytics and dashboards work for your Organization.
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July 28th, 2021 - Unlimited Breakdown Levels in Performance Analytics
In this Platform Analytics Academy, we discussed and demoed multiple aspects of using Breakdown levels. We take a deep dive into Breakdown Matrix, Breakdown Rollups - Materialized, and Breakdown Relations. Take the time to check out this Performance Analytics Academy session if you have questions about Breakdown Levels.
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July 14th, 2021 - User Experience Dashboard
In this Platform Analytics Academy, we discussed and demoed the User Experience Dashboard. This feature allows you to monitor key performance indicators for users accessing your instance through ServiceNow® mobile applications and create more intuitive user journeys. Previously named Mobile Analytics, User Experience Analytics enables you to visualize metrics and interactions through an interactive dashboard to better understand the user experience.
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June 30th, 2021 - Advanced Reporting Features for Report Admins
In this Platform Analytics Academy session, we covered Advanced Reporting Features for Report Admins. We discussed and demoed some of the features that are only available to the report_admin role. If you have curious about Report Statistics, Report Sources, Report Ranges, Creating Maps, using Coloring rules in Multilevel Pivot reports or Single Scores, and many other things, this is the Academy session for you to watch.
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June 2nd, 2021 - Debugging in Performance Analytics
In this Platform Analytics Academy, we discussed and demoed Debugging in Performance Analytics & Reporting. Our presenter went into great detail to show ways that you can Debug things within Performance Analytics & Reporting. If you have ever needed to debug Report Access, Dashboard Access, Interactive Filter not working, Data Collection Jobs, Indicators, Scripting, and many other things, then you will want to check out this Performance Analytics Academy session.
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May 19, 2021 - KPI Details
In this Platform Analytics Academy, we discussed the new KPI Details Experience. Our presenter went into great detail to show the amazing new features, such as Trends, Predictions, Breakdowns, and associated records for a specific Indicator. The KPI Details page enables you to dive into the information behind your Key Performance Indicators.
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Apr 21, 2021 - Analytics in Quebec - Business Calendars, Report Formatting, & Function Fields
In this Platform Analytics Academy, we discussed Business Calendars, Report Functions, & Function Fields. These are some great features and are talked about in-depth in this session. So if you have an interest in any of these things, you will want to check out this Performance Analytics Academy session.
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Apr 7, 2021 - KPI Signals
In this Platform Analytics Academy, we discussed KPI Signals and their features. KPI Signals notify you when the behavior of a process changes significantly, and how that change affects you. This feature applies standard statistical Process Behavior Charts to Performance Analytics indicators. If you want more information about KPI Signals with a demo, then you will want to check out this Performance Analytics Academy.
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Mar 24, 2021 - Analytics & Reporting Solutions for Quebec
In this Platform Analytics Academy, we discussed some of the new features for Now Intelligence and other things that came with the release of Quebec. If you have not looked at the release notes or if you want more information about Performance Analytics & Reporting, you will want to watch this Performance Analytics Academy.
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Mar 10, 2021 - Index Indicators
Index Indicators give the ability to measure what the gap is to the overall target of multiple, combined indicators. It is a weighted average of several indicators. In this Academy session, we walked through a Use Case and built out a solution, using an Index Indicator.
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Feb 24, 2021 - Setting Yourself Up for Success with KPI Composer
KPI Composer ensures that your performance management strategy aligns with business goals and has support from executive sponsors. Using KPI Composer, you’ll visually define and connect organizational goals to critical success factors and specific process measurements before performing any technical configuration of Performance Analytics.
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Feb 10, 2021 - Now Intelligence Enablement
Do you find yourself looking for sources of knowledge within ServiceNow? Do you know where to look or research answers to questions you have? In this Performance Analytics Academy, we talk through sources that are available to you, to help you get the job done.
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Jan 27, 2021 - Indicators on Metrics
A deep dive into some advanced use cases to show how using Metrics with Indicators can give you some actionable information for your organization.
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Jan 13, 2021 - Scheduling Notifications in Performance Analytics & Reporting
How to set up notifications for Reports, Combined Reports, Scheduled Thresholds, Scheduled Targets, Scheduled Indicators, and Scheduled Email Summaries.
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