Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy!
2022 - Platform Analytics Academy Sessions
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Nov 30th, 2022 - Dashboard Design Strategies In this Performance Analytics Academy session, we talked through Dashboard Design Strategies and best practices. If you are a seasoned veteran or new to building out Dashboards in Performance Analytics in ServiceNow, this would be a great place to start to better understand how you should create it. |
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Nov 16th, 2022 - Tuning Solutions in Performance Analytics In this Platform Analytics Academy session we discussed Tuning Solutions in Performance Analytics. This was a round table discussion that talked through solutions at every level of the Performance Analytics lifecycle. If performance is an issue with Performance Analytics for you, then you will want to watch this session. |
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Nov 2nd, 2022 - Management System for C-Suite at ServiceNow In this Platform Analytics Academy session, we discussed options for our CEO Dashboard that offers Executive Leadership teams a three-pane view of operations, with the ability to zoom in and out, as needed. The dashboard is our C-suite’s window into how work flows at ServiceNow and accelerates our overall digital transformation. If this is something that interests you, then you will want to check out this session. |
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Oct 19th, 2022 - CMDB Query Builder Queries & Reporting In this Platform Analytics Academy session, we discussed and demoed how to build queries in the CMDB Query Builder and then use this in Platform Analytics Workspace (Inline Dashboard). With the use of Report Sources that are generated when scheduling a query in CMDB Query Builder, we are able to create a Data Visualization in an Inline Dashboard. If this is something that interests you, you will want to check out this session. |
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Oct 5th, 2022 - Question & Answer Session In this Platform Analytics Academy, we took some time to answer questions directly from you the customer. The whole session was dedicated to answering questions and a better understanding of things. |
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Sept 21st, 2022 - Enhanced Data Collector In this Platform Analytics Academy session, we discussed the new Optimized Data Collection process that was with the Tokyo release. The optimized Performance Analytics data collector reduces the time, memory, and CPU usage for processing large data sets. Check out this session to get more information about the new Data Collection process in the Tokyo release. |
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Aug 24th, 2022 - What's New in Tokyo - Data Visualizations In this Platform Analytics Academy session, we discussed and demoed the new Data Visualization features that came in Tokyo. If you are looking to see What is new in the Tokyo release as it relates to the new Data Visualizations for Platform Analytics, then you will want to check this session out. |
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Aug 10th, 2022 - What's New in Tokyo - Platform Analytics In this Platform Analytics Academy session, we discussed and demoed Platform Analytics' new Features. We talked about the new Platform Analytics Workspace, Visualization Designer, and new features to the Next Experience Dashboard. If you are looking to see What is new in the Tokyo release for Platform Analytics, then you will want to check this session out. |
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July 27th, 2022 - How to Gain First Value with Performance Analytics In this Platform Analytics Academy session, we looked at How to Gain First Value with Performance Analytics. If you are new to Performance Analytics to a seasoned customer, this session can give you incredible insights into planning, installation, and continued use of Performance Analytics in ServiceNow. If this is something that you have an interest in, you will want to check out this session. |
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July 13th, 2022 - ACL Assessment for Reports In this Platform Analytics Academy session, we looked at how we can use ACL Assessment for Reports to identify reports that are blocked by ACLs. The application identifies both the users and the reports. If this is something that you have an interest in, you will want to check out this session. |
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June 29th, 2022 - Get the Why Behind the KPI with In-Platform Process Mining In this Platform Analytics Academy session we took a deep dive look into Process Optimization in the ServiceNow Platform. Process Optimization helps analysts and process owners quickly analyze and optimize their business processes. If this is something that you have an interest in, you will want to check out this session. |
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June 15th, 2022 - Getting Started with ServiceNow Performance Analytics In this Platform Analytics Academy session we looked at some important things to think about when getting started with Performance Analytics in your Organization. If your organization is in the early stages of Performance Analytics, this session is for you. |
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May 4th, 2022 - Question & Answer Session In this Platform Analytics Academy session we took the session time to answer questions from you the customers. Many great questions were asked and answer given. If you have a question or two, it is highly advised to check this session out first, as you may find your answer here. |
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Apr 20th, 2022 - External Data in Platform Analytics In this session, we took a deep dive into using External Data in Platform Analytics and Reporting in order to enhance and extend process/workflow insights. This session is to help customers understand the different methods of using external data. We will cover the available options, as well as the use case(s) and limitations of each option. |
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Apr 6th, 2022 - Homepage Deprecation In this session, we discussed the Homepage deprecation help tool and how it identifies all homepages on an instance and enables you to migrate homepages to dashboards, retire homepages, and restore retired homepages as dashboards. |
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Mar 23rd, 2022 - What's New in San Diego Part 2 - Analytics Features In this second of two sessions, we unloaded What's New in San Diego. This was a great opportunity to hear in-depth details about the new Platform Analytics features in San Diego. If you are interested in what's coming in San Diego, you will want to watch this Platform Analytics Academy session. |
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Mar 9th, 2022 - What's New in San Diego Part 1 - Analytics Features In this first of two sessions, we unloaded What's New in San Diego. This was a great opportunity to hear in-depth details about the new Platform Analytics features in San Diego. If you are interested in what's coming in San Diego, you will want to watch this Platform Analytics Academy session. |
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Feb 23rd, 2022 - Conversational Analytics Dashboard In this Platform Analytics Academy session, we discussed the Conversational Analytics Dashboard, Deflections, and their functionality. The Conversational Analytics Dashboard helps you improve Virtual Agent (VA) interactions with users by providing deep insights into conversational data. The dashboard helps you refine topics and increase the percentage of issues resolved by VA. |
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Feb 9th, 2022 - Intro into Benchmarks In this Platform Analytics Academy session, we discussed the ServiceNow® Benchmarks application. It gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to the industry averages of your peers. You can contrast your organization's performance with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance. Check out this session for a great Intro to Benchmarks. |
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Jan 26th, 2022 - Leveraging Time Series in Platform Analytics In this Platform Analytics Academy, we discussed how we can leverage the ability to report on weekly, monthly, quarterly, or year-to-date numbers that show cumulative progress up until the current point. Instead of defining multiple indicator sources and indicators to track each interval, Performance Analytics natively allows you to capture the data once and then adjust the view via Time Series aggregation. If you have questions about this, then you will want to watch this academy session. |
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Jan 12th, 2022 - In-depth with Roles In this Platform Analytics Academy session we discussed Roles in Performance Analytics, Reporting, Now Experience, User Experience, and many others. If you are unclear on what roles or need more insight into what roles you should be using, then this is the session for you. |
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Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
