Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy!
2024 - Platform Analytics Academy Sessions
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December 11th, 2024 - Platform Analytics 2024 in Review We hosted this special event to highlight and recap the key sessions and insights shared throughout 2024. Whether you wanted to refresh your knowledge, catch up on anything you missed, or dive deeper into the Platform Analytics topics that defined the year, this Academy session was for you. It was an exciting opportunity to close out the year with us and stay ahead on the latest advancements in Platform Analytics! |
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November 13th, 2024 - Platform Analytics Filters "Deep-Dive" Thank you for joining us for the Platform Analytics Academy session on November 13, 2024, at noon Eastern! This time, we dove deep into Platform Analytics Filters—a valuable session for both newcomers and experienced professionals looking to enhance their expertise. We hope you enjoyed this opportunity to expand your knowledge and master Platform Analytics Filters! |
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October 30th, 2024 - PA "Before & After" On October 30, 2024, at noon Eastern, we hosted a Platform Analytics Academy session focused on "PA Before & After." In this session, we walked through common creation tasks familiar with Performance Analytics and demonstrated how to replicate them in Platform Analytics. It was a great opportunity to learn how to transition existing analytics workflows and optimize them within the Platform Analytics framework. For those looking to make a smooth shift, this session provided the practical guidance needed. |
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October 16th, 2024 - Ask the Experts We were excited to invite you to our recent Ask the Experts session, part of the highly anticipated Platform Analytics Academy series. This interactive event was packed with insights and offered attendees the unique opportunity to engage directly with our team of experts. Whether you were a seasoned participant or joining us for the first time, we hope you found it valuable! Check out all the questions with links to the live answers. |
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October 2nd, 2024 - Process Mining & Platform Analytics: Better Together On October 2, 2024, we held a session on Process Mining & Platform Analytics: Better Together. Platform Analytics provided stakeholders with insights into performance trends through Key Performance Indicators (KPIs), answering the "What" and "Where" of process outcomes. Process Mining explored the "Why," revealing inefficiencies and opportunities for improvement. These solutions within ServiceNow's Intelligent Platform seamlessly drive continual process improvement. In this session, we explored how these tools complement each other, their integration points, and how they enhance process efficiency. |
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September 18th, 2024 - Reporting Best Practices During our Platform Analytics Academy session on Reporting Best Practices on September 18th, we covered key strategies for building effective reports, including the essential roles needed to support your reporting efforts. Successful analytics begin with well-defined requirements and a comprehensive understanding of those needs, and we will provide insights to help you achieve that. |
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September 4th, 2024 - Platform Analytics: Analytics Generation We held an exciting Platform Analytics: Analytics Generation Academy session on September 4th, 2024. Participants discovered how to harness the power of Analytics Generation to create Platform Analytics artifacts directly from conversational interactions. The session featured essential content and an in-depth demo of this cutting-edge functionality in the ServiceNow Xanadu release. Attendees had the opportunity to elevate their analytics capabilities with this innovative tool! |
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August 21st, 2024 - What's New in Xanadu - Platform Analytics On August 21st, 2024, we held an enlightening session where we unveiled the latest information about the ServiceNow Xanadu release for Platform Analytics. The session provided a comprehensive overview, including live demos, showcasing the exciting new features and improvements in the Xanadu release. Attendees gained valuable insights and prepared for the upcoming advancements in their ServiceNow experience. Whether updating skills or staying informed, this event was a must-attend for anyone invested in the Platform Analytics landscape, offering a unique opportunity to stay ahead and excel in the field. |
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August 7th, 2024 - Exporting Visualizations in Platform Analytics We held an insightful and dynamic session on Exporting Visualizations in Platform Analytics on August 7th, 2024. The event showcased the advanced exporting capabilities within Platform Analytics, providing attendees with the knowledge to elevate their organization's performance. This opportunity helped enhance skills and drive excellence within teams. |
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July 24th, 2024 - Formula Indicators (Use Cases) On July 24th, 2024, we explored building Formula Indicators in-depth. In this session, we delved into real-world use cases to guide you through the intricacies of Formula Indicators in Platform Analytics. Whether you used Formula Indicators regularly or were looking to gain deeper insights, this session was tailored for you. Check out this opportunity to enhance your expertise and leverage Formula Indicators to their fullest potential! |
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July 10th, 2024 - Ask the Experts On July 10th, 2024 we tailored our Platform Analytics Academy session specifically for our valued customers, providing a unique opportunity to address all their Platform Analytics questions. Participants engaged with one of our Platform Analytics Experts, who could answer queries live or via chat. Whether attendees had specific questions or wanted to listen in, this session was designed to enhance understanding and mastery of Platform Analytics. It was an invaluable chance to connect with experts and elevate their skills! |
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June 26th, 2024 - Platform Analytics Filters We held an exciting Platform Analytics Academy session on June 26th, 2024. This session focused on Platform Analytics Filters, offering both a discussion and a live demonstration. Whether participants were new to Platform Analytics or looking to deepen their understanding of Filters, this session was designed for them. |
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June 12th, 2024 - Platform Analytics: Crafting Insights with UI Builder Thank you for joining us on June 12th, 2024, for an in-depth session on building Data Visualizations and Dashboards using UI Builder. This Academy session was perfect for those seeking enhanced control and customization options for their Platform Analytics Dashboards. |
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April 17th, 2024 - Proactive Analytics On April 17th, 2024, we hosted a Platform Analytics Academy session discussing Proactive Analytics. This session focused on how Proactive Analytics can automate the extraction of insights from your workflows. Participants learned how to set up notifications on their Platform Analytics dashboards to inform them about important changes and events in their processes. It was an ideal session for those interested in understanding more about how Proactive Analytics works and its benefits. |
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April 3rd, 2024 - Ask the Experts - Platform Analytics We invited you to our "Ask the Experts" session at the Platform Analytics Academy on April 3rd, 2024. Known for their rich content, these sessions included engaging Q&As with our Platform Analytics Experts. Attendees were encouraged to submit questions promptly for tailored answers, enhancing their understanding of Platform Analytics in a professional, interactive setting. |
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March 20th, 2024 - Platform Analytics Migration Center We invited you to join us at our Platform Analytics Academy on March 20th, 2024, for an informative session on the Platform Analytics Migration Center. This session covered the essential process of migrating your Core UI data to Platform Analytics, which included the transition of your existing dashboards, reports, interactive filters, and Performance Analytics widgets. |
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March 6th, 2024 - Improve Dashboard Performance with Dashboard Caching On March 6th, 2024, we invited you to attend our Platform Analytics Academy on "Improve Dashboard Performance with Dashboard Caching". This enlightening presentation unveiled the latest advancements in In-line dashboard functionality, specifically designed to enhance the speed and efficiency of comprehensive dashboards through the strategic application of caching techniques. |
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February 21st, 2024 - What's New in Washington "Platform Analytics" On February 21st, 2024, we had an informative session where we unveiled the latest ServiceNow Washington release information for Platform Analytics. This session offered a comprehensive overview, including live demos, to showcase the new features and improvements that came with the Washington release. It was a great opportunity to gain insights and prepare yourself for the next advancements in your ServiceNow experience. Whether looking to update your skills or just stay informed, this session was a must-attend for anyone invested in the Platform Analytics landscape. |
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February 7th, 2024 - Getting Familiar with the In-Line Editor On February 7th, 2024 we had a great session titled "Getting Familiar with the In-line Editor in the Platform Analytics Experience." This session was designed to guide users in effectively utilizing the In-line Editor for creating and enhancing Dashboards within the Platform Analytics Experience. It was an ideal opportunity for novices and seasoned professionals to deepen their understanding and proficiency in this essential tool. |
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January 24, 2024 - Platform Analytics "Collateral & Enablement" We hope you joined us at the Platform Analytics Academy on January 24th, 2024, as we ushered in the new year with an immersive session tailored to professional growth. Our focus was on a comprehensive review of the existing enablement resources and collateral, coupled with an exciting reveal of what was new for 2024. This session was designed to equip participants with the essential knowledge and tools for a successful year ahead in the Platform Analytics Experience. |
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Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
