on - edited on by
Steph Morillo
What is Performance Analytics?
ServiceNow® Performance Analytics is an in-platform process optimization solution to create management dashboards, reports on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery.
Performance Analytics features:
- Track critical process metrics and trends.
- Measure process health and behavior against organizational targets.
- Identify process patterns and potential bottlenecks before they occur.
- Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions.
How do I get started with Performance Analytics?
|
Step 1: Documentation |
Step 2: Training |
Step 3: Guidance |
Step 4: Further Resources |
Step 1: Documentation
To familiarize yourself wi the complete spectrum of Performance Analytics features and the newest enhancements in each release, visit ServiceNow® Docs.
Release Highlights
Xanadu
Performance Analytics Release Notes
- Track critical process metrics and trends.
- Measure process health and behavior against organizational targets.
- Identify process patterns and potential bottlenecks before they occur.
- Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions.
- Performance Analytics not in navigation after migration: On new instances and after migrating to Platform Analytics on upgraded instances, Performance Analytics does not appear in the navigation menu. Instead, all Performance Analytics functionality is listed under Platform Analytics Administration.
- Publish to Analytics Hub checkbox indicator forms, the Publish to Analytics Hub checkbox has been renamed Save to library because this option controls publication not only to the Core UI Analytics Hub but also to the list of KPIs in the Platform Analytics library and to KPI Details.
Washington
Performance Analytics Release Notes
- Track critical process metrics and trends.
- Measure process health and behavior against organizational targets.
- Identify process patterns and potential bottlenecks before they occur.
Important information for upgrading Performance Analytics to Washington DC
The legacy PA Scores [pa_scores] table is being deprecated. If you still have indicator scores captured in the PA Scores table and the number of such scores is fewer than 43 million, these scores will be migrated automatically to the pa_scores_l1 and pa_scores_l2 tables upon upgrade. The expected amount of time added to upgrade is approximately two hours. For more information, see KB1294371 or Migrating Performance Analytics scores.
Step 2: Training
Now Learning Training
Start by completing the training on ServiceNow® Now Learning
Beginner
- Performance Analytics (PA) Essentials (2 hours)
- Performance Analytics (PA) Fundamentals (2 days)
- Performance Analytics (PA) Fundamentals On-Demand (17 hours 34 minutes)
- Performance Analytics (PA) Simulator - Micro Certification (1 hour)
- Getting Started with Performance Analytics KPI Details (1 hour)
- Getting Started with Performance Analytics KPI Signals (1 hour)
Intermediate
- Performance Analytics Implementation Simulator (5 hours 40 minutes)
- Performance Analytics (PA) Widgets (10 minutes)
Advanced
- Performance Analytics (PA) Advanced (2 days)
- Performance Analytics (PA) Advanced On-Demand (10 hours 8 minutes)
- Performance Analytics (PA) Application Specialist (23 hours 13 minutes)
- Visualize Hierarchical Data in Performance Analytics Dashboards (2 hours 15 minutes)
- Additional Recommended Courses for Performance Analytics (PA) Application Specialist (1 day 1 hour 15 minutes)
Developer Program
Next, request a Personal Developer Instance (PDI) to practice what you have learned. Check out the additional Performance Analytics courses available on the Developer Portal. These courses are designed to be completed on a PDI.
- Performance Analytics Dashboard
- The Performance Analytics - Premium Plugin
- Exercise: Activate the Performance Analytics - Premium Plugin
- Performance Analytics Data Architecture
Step 3: Guidance and Best Practices
Whether you're a first time implementor or an experienced developer, the following resources will help you understand how to best approach using Performance Analytics.
Platform Analytics Academy
We have been covering Performance Analytics topics in our Platform Analytics Academy sessions.
- November 30th, 2022 - Dashboard Design Strategies
- November 16th, 2022 - Tuning Solutions in Performance Analytics
- July 27th, 2022 - How to Gain First Value with Performance Analytics
- August 11th, 2021 - 5 Stages of Data Visual Happiness
- January 13th, 3021 - Scheduling Notifications in Performance Analytics & Reporting
Platform Analytics Academy - Pro Tips
- What is the purpose of Performance Analytics (PA)?
- Is there a design strategy for PA/Reporting?
- How do I build the right team?
- Any tips or tricks for housekeeping?
- What is KPI Composer?
Customer Success Center
Step 4: Further Resources
Developer Program
- Learn: Performance Analytics
- Reference: Performance Analytics
- Guide: Data Visualization
- Share: Performance Analytics
Community
Activation Information
Activating your Performance Analytics subscription
