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Performance measurement and analytics​

Managing performance means using metrics to inform strategic decisions, guide day-to-day work, and track progress toward defined goals. For your performance management efforts to be successful, you must communicate the relevant metrics to appropriate stakeholders—this way, you’ll be able to take timely corrective steps as needed.​


Key benefits:

  • Stakeholders have the data they need to prioritize work and inform strategic decisions.​
  • Track performance and progress toward goals.​
  • Identify opportunities to course-correct and increase business benefits.​

Get smart quickly​

Success Video

Video overview: Build a performance management approach for ServiceNow

Watch our four-minute video about performance management and how to define and communicate KPIs.

Executive Briefing Deck

Build a performance management approach for ServiceNow

Get a quick overview of what performance management is and how to define and communicate KPIs.

Frequently Asked Questions

FAQs: Performance Management for ServiceNow

Get answers to common questions on defining and communicating KPIs to manage performance.

Understand organizational context
Define metrics
Build a dashboard
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Additional resources​

Success Quick Answer

What are leading indicators and why do I need them?

Learn how you can establish predictive measures of success with leading indicators.

Success Checklist

Measure Value from ServiceNow

Download our step-by-step action plan for measuring value from ServiceNow.

Success Template

KPIs to measure value from your ServiceNow investments

Use this template to identify the top KPIs customers use to measure value from their ServiceNow investments.