active is true

[ulvi]

Hi to All,

I would like to understand better, when we are using Active is true condition?

If I'm looking for open incidents on this month do I need to give this condition? and additional do I need to choose also incident state is one of new(assigned,...) condition?

Regards,

[Chuck Tomasi · Accepted solution]

Hi Ulvi,

The active flag is a way to specify which task states are "active" and which are not without having to worry about specific states on each report, list, module, etc. You define which states are active using the close_state dictionary attribute.

By default, close states are 3, 4, and 7. Everything else, by default is active=true. When one of the 3,4, 7 states is set, the system automatically changes active to false. This allows you to "group" your open and closed states together easier.

If you use active=true, you do not need to include "State is one of..." that's the whole point of the active field.

Dictionary Attributes - ServiceNow Wiki

I hope that helps.

[ulvi]

Hi Chuck,

Thanks for your response. I would like to understand then if I need to report all open incidents for this month then condition will be Opened on this month, Incident state is not closed ?

As I understood, active is true condition show us all incidents open and closed together yes?

Best Regards,

Ulvi

[Chuck Tomasi]

Hi Ulvi,

As I understood, active is true condition show us all incidents open and closed together yes?

This is not correct active is true is just the opened (including New, Active, Review, or what ever states you use to indicate work in progress.) Closed, closed skipped, closed incomplete, and any other "complete/closed/canceled" states are active is false.

If you do this in a report and want open incidents for this month, the query is simple:

Opened | is | This Month AND

Active | is | true

Let me know if that answers your question.

[Chuck Tomasi]

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Thank you