Allow snc_internal to view incidents in a report

[Pil Lot]

Hi Everyone,

I have created a report from the incident table that I want snc_internal users to be able to view.

I've modified the report_view ACL in the incident table and added snc_internal role. I checked and snc_internal is also in some read ACLs

The report is now visible but does not show the records. Can anyone please help me where else I need to add the snc_internal role in order for them to see the actual records. This is what they currently see and as itil user or admin it does show records.

Thanks in advance for any help.

[Mahak2 · Accepted solution]

Hello,

It's not a good practice to modify/update ootb acls on any table.

Also ,I can notice you have modified the wrong acl on incident table with read operation because along with role there is a associated script which needs to be true inorder for users to see records on incident table.

You can create a new read acl and then add this role.

Thanks,

Please mark my response as helpful and correct as applicable.