Similarity Score threshold

[Community Alums]

Update to the similarity score threshold is less more  ie. greater than 60% especially for contextual search capability on the platform since we are yet to leverage the workspace? because less provides values and more coverage while higher provides less coverage and more precise results/match 1:1 which for like a knowledge article similarity solution that will mean a duplicate record?

[Lener Pacania1]

Are you using Similarity (Similar Knowledge Articles) in Agent Assist or in Knowledge Demand Insights?

[Community Alums]

Hi Lener,  We are using this in platform search context: additional search sources. We are yet to leverage the agent workspace and agent assist feature. 

Thank you

[Lener Pacania1]

Hi Mexiprince.  Thanks for the additional context, it sounds like you are creating an incident on the incident form and using the search "Similar Knowledge Articles" algorithm.  You're correct a higher similarity threshold would only display knowledge articles that are above the threshold.

Exactly what is the concern?  The similar knowledge articles will return the top result as long as it's higher than the threshold. Below I have an example of Similar HR knowledge articles, when I create a new HR case.  It would only display the top confidence result. 

[Community Alums]

Thanks Lerner