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Backlog Percentage

SkyGarden
Tera Contributor

Hi 

 

Could you please help to calculate the backlog percentage for incident on monthly.

 

Please help to about the formula and how to get this data in Performance Analytics.

1 REPLY 1

AndersBGS
Tera Patron

Hi @SkyGarden ,

 

What do you want to calculate the backlog towards since you want a percentage? In general, performance analytics will take a monthly snapshot of all open tickets by month end to give a count of your backlog.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/