How to select default value in the interactive filters to avoid instead of showing 'all' selected?

vickyc
Kilo Expert

‎01-31-2018 01:07 AM

Hi Team,

We have customer dashboard in that user   always want to see default value to be selected instead of 'All' while opening the dashboard in service now.

could you please is this possible in service now.

I have tried by editing interactive filter and put value in Default value for e.g. demo customer, it works   only once , however when i select any value again in that interactive filter and close the dashboard, and again opening the dashboard instead of demo customer value l can see last selected value.

Thanks

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9 REPLIES 9

Adam Stout
ServiceNow Employee
ServiceNow Employee

‎01-31-2018 08:00 AM

The default value is only loaded the first time a user loads the filter.   From then on, whatever the user selected is persisted.   So if the default is set to "Open" incidents, but I clear it to show All.   The next time I load a dashboard with that filter, I will see all.  



Are you looking for an option to reset to the default value and not persist the last selection for the users?   That was the behavior up until Istanbul or Jakarta (I can't remember).   You could add some BR to the table that stores the selected values for persistence to never save them for a specific filter, but I would be careful that you aren't causing more problems for your users than solving.


User329467
Tera Expert
In response to Adam Stout

‎01-12-2021 09:01 AM

Hi @Adam Stout ,

Hope you are doing great!

I'm looking for the same requirement in choice type interactive filter on pm_project table where the state would be defaulted to Open, Work In Progress on every refresh i.e., to reset the default value and not the last selection for the users. Please refer to the screenshot below.

 

find_real_file.png

 

Any possibility on this implementation with present releases?

 

Thanks,

Priyatham.

 

Preview file
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Adam Stout
ServiceNow Employee
ServiceNow Employee
In response to User329467

‎01-12-2021 09:25 AM

The values are persistent.  What happens if you click reset filters?  Does it reset to the original default?  I'm not aware of how you would do it by default on reload.

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User329467
Tera Expert
In response to Adam Stout

‎01-13-2021 03:06 AM

Yes @Adam Stout, Thanks for the reply. I mean it should be defaulted again for the user's next visit.

For example,

If the state is defaulted to Open, Work In Progress as mentioned above and the user changed it to Closed Complete, the filter runs and shows the list view records as per user's selection.

And if he's back the other time, the state should be defaulted to Open, Work In Progress and not his last selection.

Any possibility?

 

Thanks,

Priyatham.

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