Hi Team ,
I was thinking of creating a gauge (or another suitable visualization) to indicate how an application is performing based on the SLA compliance of its connected tickets, along with the ticket reopen percentage.
Ideally, I would like to combine these two metrics into a single overall health indicator, so that the gauge provides an at-a-glance view of the ticket health for a particular application.
For example:
- SLA Compliance – How well the application is meeting the agreed SLA for its tickets.
- Reopen Percentage – The percentage of tickets that are reopened.
- Overall Ticket Health – A combined metric derived from both factors and represented through a single gauge/indicator.
How can we achieve this in ServiceNow? Is there a recommended way to combine these two metrics into a single application-level health score or visualization?
