Max number of groups
I am trying to report the top 10 configuration items on incidents for the past three months. The Max number of groups is not filtering the top 10. It is showing ALL CIs. Has anyone else had this issue?
Forum Posts
Resolved! Only display the compare as a widget on a dashboard.
I had a requirement to show the % of change request submitted per quarter. I was able to get the data. Now I just need to display the change and the quarter but I'm not sure if its possible.
Resolved! How do you use "bucket groups" in a report?
I got a request for a user to have the ability to use specific time based bucket groups in a report. Is that possible as the documentation seems to only mentioned it could be used in scripts? BTW side note, I don't even see an option for creating the...
Database View - Joining and filtering data from multiple tables
I'm attempting to join in data from 3 tables (alm_asset, cmdb_model_category, and sys_user). Each asset is assigned to a user and each asset has a model category. I want the dataview to pull in all asset data, but only for users that don't have a 'C...
Resolved! How to remove a promoted topic from Virtual Agent?
I can't seem to find an option to remove a promoted topic from Virtual Agent on the Vancouver release. Can someone tell me how?
Indicator / Breakdown Mapping for RequestedItem Variable
Hello,I have been struggling with the configuration of PA Indicator to show the Number of RequestedItems with a breakdown of the 'Department' reference field (cmn_department) input as a variable on the form. Issue:In the Analytics Hub the breakdown o...
Interactive Filter - Dates - Not updated in 7 days
Does anyone have an Interactive Filter - Dates - Not updated in 7 days that I could copy? Thanks, Audrey
Difference between Reports and Performance analytics
Hello All, Can you please the advantages of Performance Analytics over the Reports in servicenow. Kind Regards,Sarthak Shrivastav
Creating a report on closed task in the last 30 days by tech
I am trying to create a report on a task by tech. When I set Active to "is false" I will get a large number that is consistent with the amount that should be closed. But if I add an "and" condition for is closed in the last 30 days, or any time frame...
Report view field ACL restricting access to report data
I configured a function field while creating a report for employee relations cases. The function field measures the datediff between two custom date fields on the sn_hr_er_case table. I can view this function field in a list view of cases and can ad...
Resolved! User Experience Analytics on Widgets/Tours
I'm looking to better understand engagement in utilizing specific widgets, like My Active tasks, or other portions of the service portal homepage such as tours. Or, when a user selected a quick link or an item under the popular topics. Has anyone edi...
AI search Indexed scope
Hello Team, What is the difference between ai search index in scoped application vs global application?If the table is created in scoped application,can we create index source in global application ? or do we also need to create in same scoped applic...
Skills Management Dashboard: Reports/Filters: This item is read-only based on its protection policy.
Hellos I was wondering if anyone might know if there is a way I can make the original reports of the Skills Management DB available to users that don't have the skill_manager role?My customer wants to make the Skills Management DB and the reports wit...
Resolved! Filter by service offering specific to tenant
Hi , I am trying to filter by particular state so that all the reports in my dashboard changes dynamically . for example if i add state OHIO . results in all my reports should be specific to OHIO and if I select Texas. results in my report should be...
Ability to export pivot table as pivot view from Ui Builder dashboard
I am trying to find out if it is even possible to export a pivot table in the pivot view using either in-line editor or technical editor. We are wanting to capture the pivot table itself and not wanting to have to export the raw data being it and re...
