Hello SN Community, I would like some clarity / input on the "Duration" ,"Resolve Time" & "Business Resolve Time" columns on the Incident table before I get head first into some reporting. My assumption is that the "Duration" is the total time a ta...
Hi all, Came across an issue where when I need to share a dashboard created within platform analytics, I can only search name not anything else. hence, I'm not able to see if it should be the first or second person returning in the list. How to ove...
Currently there is a "Launch dependency assessment" option under related links for indicators which show the dependency usage on performance Analytics widgets and dashboards, this is very helpful. But if we add the same indicator in Platform analytic...
Hi , I have a requirement to create a report like in the attached screenshot. Generally it's created in power bi , but they want to create in the same way in ServiceNow as well. 4 hours should be the fixed line, as there fixed RTO of 4 hours for Tier...
As an ITIL/Viz Creator, I added an existing visualization to my dashboard. When trying to configure the visualization it gives the message "You cannot configure this element. The owner did not share it with editing permissions." and i cannot do anyt...
What would be the cause of the following error message when I try to create a new list - simple visualisation.
Hello SNOW Champs, I am looking for a report for the Incidents created after 5 p.m. and before 8 a.m. for the last three months. I can get it for a single day using "at or after" & "at or before" filter range; however, retrieving the data for the las...
Is it possible to group dates by month in a pivot table in Platform Analytics? I've tried to group by Created and I'm getting specific dates without seeing the option to group dates into months.
I would like a report that takes a daily snapshot of open tickets. Lets say a 6am in the morning it logs how many open ticket I have. Then the next day is does the same, and so on. So over time, I get to see if our backlog of open tickets is going up...
Hi ThereWe have PA premium and I'm looking at creating an Incident backlog report. Just wondering what approach people used? I see there is the Widget - Incident Backlog Growth. We want to see the breakdown by Assignment groups, so I created a new in...
Hello, I am trying to create a PA widget that has a dynamic filter (show cumulative costs of a single project). Then I want to add this PA widget to a Service Portal page with the "Performance Analytics" widget. However, there does not seem to be any...
Hi, Need to create double axis graphs (primary and secondary axis) where at one axis need to show number of open ticket and on secondary axis will place age. this will be a weekly trend. Not found any such graph in servicenow. Please guide.
Hi All, I have a request to create a report while removing the Weekends and pulling ageing report. I was able to remove the weekends by using the trend filter, but now just looking into how to pull the ageing of the incidents. I have tried "busniess ...
I am not able to see any graph or visualization, it is just showing blank, i tried everything bar, piechart, donut etc for everythinh it is showing emptypls help me with it
