Hello all, Been trying to figure this one out. I am trying to pull Demand Task durations based on the Assignment group. Essentially we are trying to see which groups are taking longer than others. I was able to build a report from the Demand Task tab...
Hi all,I’ve been tasked with retrieving all tickets and tasks processed by the Help Desk. I’ve come close by using the [task_time_worked] table, but I’ve noticed a gap—it doesn’t capture when the Help Desk triages an RITM. While it does show RITM tas...
Hi, I want to create a trend report by month by % in platform analytics.We can create trend/column type report that shows the value but on the graph or line there is a requirement to show %? Is it possible in platform analytics? please let me know. T...
Is there a way to disable the mouseover function when viewing a dashboard? The filter on the dashboard is so large it hides the data.
Hello, This is requirement:If 2024 the actual MTTR is P1 = 4 hours and 25% improvement target would mean we would need to hit 3 hours or less to be meeting the target.if P2 = 20 hours a 25% improvement means we need to hit 15 hours or lowerso for P1 ...
Hi everyone,I’ve added a List component to the dashboard I’m building in UI Builder. Now, I want to update certain columns dynamically by pulling their values from the list report so that the corresponding records update automatically. Could someone ...
How to effectively & accurately measure T0 deflection (HRSD - Employee Central Portal: Content/Knowledge/Virtual Agent) is there a way to get this. I understand there is User Experience Analytics, Conversation Analytics Dashboard (Deflection Topic Bl...
Hi folks, I've seen question raised multiple times but I've yet to see a workaround or solution. Our 'customers' want their reports to show the business elapsed time so that a day represents the number of ours according to their schedule rather than ...
Hi, Is there a way in Service Now reports or more likely Platform Analytics to compare the "Proposed" time stamp field in an incident with the time stamp of the earliest CI Outage record in the same incident? I got this question from my client. But I...
Hello everyone,I'm trying to create a Map Report in ServiceNow, but I've got some issues. Some markers are in the wrong location (e.g., points that should be in a country appear in the middle of the ocean). Some markers don’t appear at all. Even afte...
I have a breakdown script that is getting the a list of users, displaying the user name and their user ID. I want to display it by a different field stored on the user table. However, the breakdown continues to show it as the full name. The breakdown...
Hi Community,I recently migrated a legacy dashboard to platform analytics. There is a visualization that relies on a monthly formula indicator, I want the chart to show a monthly line and a running sum (year to date) bars for each month.On the platf...
Hoping someone with a GigaBrain can assist. I've got an automated indicator running against the sys_history_line table. Has a very specific query to only grab User.Department = GroupIWant, Field = assignment_group, Old value = GroupIWantAssignment gr...
I want to hide some topic on the portal side how can I achieve that for example I want to hide the virtual agent from the service portal and it is only for specific groupcan anyone help me here
In the Employee Service Center, is possible for a user to set to yes or no the "Enable Analytics" option. I need to know where is that selection stored in ServiceNow, which table? Does that option has a default value? Can I set that to "true" for all...
