Incident Table- Made SLA Column
Hi All, In my report from service now for table 'Incident', Made SLA column is appearing as 'True' for all the INC's. Is it safe to assume that the SLA has been 'Met' as Made SLA is having value 'True' ?
Forum Posts
Resolved! Incidents created 3,4 or 5 days ago
We're trying to pull reports of all incidents opened 3 days, or 4 days, or 5 days ago and using relative doesn't provide us with any data. Using "Between" doesn't provide us with the options we're looking for. We're currently on the Kingston release...
Backlog Reports for Incident and Requested Item
Hello Experts,I want to create backlog reports for Incident and Requested Item that fetches data weekly.Do we have to create a new PA widget and indicator for this or we can use any OOTB one.Please help.Thankyou in advance
World map not showing state level
Hi, I need some help with map report. I have created a Map report to show the incidents by caller’s location. I defined a 3-level map source record. Level 1 is caller location country; Level 2 is caller location state and Level 3 is caller location c...
Pull the report which custom_date is at or after 7 days from now
HI Team,I want to pull the data which I have field 'third notification date'. The condition is the 'Third notification date is on or after 7 days from now'. How to filter this condition kindly provide your suggestion. Regards,Vardhini
Constant result in Performance Analytics
Hi, can anyone help to explain why I got only constant result.
Is it possible to filter PA formular indicator results
I have formular indicatoe with breakdowns, when I select an element it filters the element and all show other elements without value. Is it possible to exclude the elements that were not selected on the formular indicator? I have update the "Breakdow...
How to create a Monthly Backlog report
HelloWe need a monthly trending backlog report that shows incidents that are open for that point in time when the report is executed. If a ticket is open in Jan and Feb, then it would show for both months that it is open. See screenshot below.I thoug...
Control and control objective in GRC
While creating control manually, After selecting control objective, Existing Name and type of the control has been removed. What is the Functional Reason behind this
How to associate the service portal guide tours with the languages
Hello community,I`ve a problem with the differents tour guides in the service portal.We create some tours in Spanish and some in English, but we don`t want to show both tours...We need to show only the guided tours associated with your configured lan...
Interactive filter on question table
Hi all,I need to create a interactive filter where it has to be interactive with report. The report consist of variable values which is dot walking through question table. The variable type is date. Can someone help me how to create an interactive fi...
Count Stores
Hello, I have a situation where a store will have multiple tickets open for the same configuration item. I'm trying to count how many stores have at least 1 open ticket as opposed to counting all open tickets. Any ideas how to do this? I've tried a p...
Resolved! ITIL User Count Month by Month
Hello, I need to get a month by month ITIL user count for the last year. The only way I can think of doing this is using the sys_user table but am having trouble with it.
Platform Analytics Workspace - Time Aggregation Settings
Hi,I need a Dashboard like this. I'm using automated indicator to collect data which based on Incident.SLA (1-3) and Catalog Task (4-5).1. Indicator source conditions: SLA definition Type = SLA .and. Stage != Cancelled .and. State != Canceled .and. ...
Allowing Users With Write Privileges The Ability To Share Dashboards
Which ACL or System Property controls which users can share dashboards? I'm aware of the pa_power_user role which allows users with the "Write" role on that dashboard to share it. I'm also aware of the sys property that restricts the role(s) which Da...
