Hello,I want to extend the VACreateUtil script with some other variables (the original one does not hand over SO). But as I extend the script with the service_offering variable (defined in flow) it doesnt appear in the incident afterwards. Can you m...
Hi, I need the list of different roles which comes out of the box with platform analytics workspace. How can I fetch it? Thanks.
Hi all, I have scheduled chat queue entry table report daily. Report has data but when it is being exported in scheduled report data is unavailable in excel. Can anyone please help me. Previously it was working fine. There was no changes done in the ...
What is the difference between these two fields?
Hi Community, I need to track the following metric in an indicator for Performance Analytics: If a specific value is updated on a record, track that change,Use case is on the sn_gf_goal table - I want to track changes to the actual value field ...
Hi All, I am looking for find out if anyone know what would be the agenda for this year (2024) World forum in london : ServiceNow | World Forum , Now you can only Sign up for updates. but the travel planning are done now. is there any other infor ( ...
How to create burndown charts and customization
Critical INC Tickets are updated every business day.High INC Tickets are updated at least every two business daysShow the % of time for each of the categories above that all INC tickets in that category were updated in the periodCategoryNumber Create...
Hi All, Please suggest for below requirements on trend reports in serviceNow. How to give view access to users of tickets (incidents and requests) by geographical region or country trend over 12 month time periodHow to give view access to users of ti...
We've just upgraded from Istanbul to Kingston and there is no "Minimize" button for the end user like there was when it was the filter header. Any way to hide this? I like the new editor but want to hide it when using the report. Really just need a "...
Hi community I have one error in my report, I've configure to show the lines per week but when I selected on value show me other value
Hi, community,I have searched for this but could not find a relevant topic. Is there a way in PA to change the behavior of the breakdown element filter operation? For example, instead of an element x = xyz, change that to element x "Contain" xyz. I h...
I work with a Dashboard in service now with a lot of different filters.We check how many events service now created in the last 20 minutes.If this number is above 25 it can be a generic issue. Is it possible to get an notifications when a specified ...
I tried adding "public" role, however a user without any role in our system still can't view the Platform Analytics dashboards. How to ensure every logged in user have read permission to the Platform Analytics dashboard?
Hello all, Does anyone know if by having 2 Word Cloud widgets (with different facts table) on the same tab causes issue ?If yes, how we could solve this problem? Right now I have 2 Word Cloud widgets on a Dashboard tab and when I choose to go to the ...
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