Hello community, I was asked to create a report and calculate the duration between incident priority change (from lower to P1 or P2) and the time it took to be assigned to a specific assignment group after the priority was upgraded.We have a metric f...
Hello Community! I have requirement to change the data type from check box (true/false) to choice field (TRUE and FALSE). Here As attached in attachment field is dot walking from cmdb_ci table. I have tried creating new choice field to replace and tr...
Hi All, How to calculate the time taken from open to resolved state excluding onhold on incident table. Thanks in advance
Hi all ! In the RITM table (sc_req_item), each RITM has an associated "volumetry" field of integer type. I want to create an advanced report that displays the number of RITMs multiplied by the volumetry.For example, if I have 3 requests with a volume...
Hi Team, I want to change the legend text size /font .Actually i wanted to increase their size /font style.So there are any way to change their legend font/text in Platform Analytics
Hi Team,I have got a requirement to create a interactive filter on a field 'Market', which is type glide_list and it refers to 'u_market_teams' table. Filter should be on 'market' field, which is on custom table 'x_operations_market'. As this is a ...
I am not finding any option to delete a dashboard, accidentally created two of the same. Wanted to delete one and could not find options.
Hello,I've created a dashboard on Platform Analytics and included several single-score visualizations. I need these to be set so they do not follow interactive filters. However, after I uncheck "follow filters" in Data Update and save it to the libra...
I can find virtually no documentation whatsoever for the ATF "Test Generator".This wasn't much of an issue until I saw what the front-end now looks like in Xanadu!It's now really difficult to perform the simplest of test case extracts so I usually en...
Hi! I'm trying to create a list report in my instance, but am having trouble with the filtering of certain fields when using the related list conditions in the report application. The report has been set to the core_company table, where I also want a...
Currently dashboards (both CoreUI and PAE) can be Shared only with Named Users. This is not practical when there are many users with the same Name. I would like to be able to Share based on other attributes, for example User ID. If you concur, please...
What's the difference between Actual Resolved vs. Resolved Incidents?
Hello All, I'm trying to create a dashboard for a manual indicator scoresheet that tracks the about of tickets we receive from various tools we use in our environment. At this point, I just want a widget that shows a line graph of the metrics manuall...
Hi Team,I m new to service portals, and there is an requirement to track the content. If widget and page asRich content clickthroughClickthrough rates are tracked for all records and translated versions of records listed can be viewed by HR admins o...
Currently there is several options like flow status, escalation, etc as present in attached image. I want to create a custom one or edit any present. How can I do it, if it is possible?
