Hello. In a Dashboard properties, I've added the breakdown source and act as filter. Interactive filter is a Choice list type with the reference to Incident table and State field. Breakdown source refers to Choice facts table, Sys_id field, and has ...
Team, What table or tables in the database schema hold the variables and variable values? For example, when I view a Request Item there is a section called variables with fields and values. I am trying to understand what table or tables holds these...
Good morning, I have been tasked with creating a repot that captures printer, so hardware, and also queue name and IP address. I have the table, cmdb_ci_print_queue, but when selecting asset tag, it tries to pull that information from the queue/IP a...
I'm currently planning to implement Performance Analytics (PA) in our organization to track KPIs and analyze trends. However, I’ve read that Platform Analytics (dashboards and widgets) serves as a foundation for Performance Analytics.Would it be bett...
Title: Need Help with Signing User ID Using Private Key in ServiceNowDescription:We are attempting to make a REST call to MuleSoft from ServiceNow, and we need to pass the signed User ID in the headers to MuleSoft. To achieve this, we have a certific...
I am attempting to get a report for aged cases based off the last time a comment was made on a case, we were previously checking aged cases for cases not receiving an "Update" for 3 days but we want to specifically look for notes and comments instead...
Hello, My director has a very specific SLA metric requirement. We have a staff augmentation and will need to track the progress of the contractor team.I need to show for each definition (p1 resolved, p1 response time, etc.) what percent of each was m...
Hi, I am trying to get our cost PA indicators to work to show cost per inc/ req. I have added a state and made active in the fixed cost definition but kept it ootbbut the formula in the is below -[[Number of resolved incidents]] == 0 ? 0 : [[Cost of ...
Hello, I have a problem with the Request Item Workflow Stages widget. When I use Flow instead of Workflow, the widget only shows the stages but not the approvers' names. How can I display the approvers' names in the widget when using Flow?
Challenge: Unable to find a way to report on "Reassignment Count" per Assignee (Assigned To)Question:Is there a way to report on how many reassignments per month an assignee does? Is this possible without using custom metric definitions?Background:We...
how to create a performance analytics in servicenow to get the count of pending group approval in servicenow and i want to get the count based on days like pending approval greater than 5 days and greater than 10 days and greater than 15 days.After g...
I have a Single Score visualisation of Open Incident's.I have enabled Chart interaction by selecting "Allow chart interaction" and setting the Action to "Go to data view".So when I run the dashboard and "drill down" into the Single Score widget, it o...
hi all,Can someone please provide details, what is additional Interactive Filter in Dashboard. And where is it stored. reference screenshot:ThanksUjjwal
Hoping someone can help. Is there a way to either edit or add another List component to the default Visualization Types in the Platform Analytics Experience In-line editor? The "List - Simple" is the default one that is provided however there is no P...
Can anyone advise how to get table data for cases like while using VA, Knowledge article returned or not. Or else it lead to HR case is raised if user is not satisfied with the KA. I have some requirements to include both HR and VA for Performance an...