Hi Everyone, I have been working through the conversion of some manual reporting coworkers have been doing and ran into a new use case (for me) - showing the aggregated value of multiple breakdown elements instead of separate values. I have:created ...
While trying to move update set related to dashboard to test instance. I am getting below error even though i captured portal pages and grid canvas. Please help Thanks in advance Divya
Wants to calculate the Percentage of 50 KPI's using script, but I dnt want to use performance Analytics.Is it correct approach? Please share the pro's and con's.
Hello ServiceNow community, I own a recording studio business, and I'm interested in enhancing my studio management processes. Can anyone share their experiences or suggestions on how to integrate ServiceNow with recording studio operations? I'd like...
Howdy folks. I'm a new user. I'm trying to create reports that give how often (frequency) something ISN'T used in a given time period. One is for assignment groups and one is for catalog items. I think, unfortunately, first I need a report giving pos...
I would like to know if Service Now measure and tracks first call resolution? What metrics does it use to calculate this? And does this come out of the box?
When an user is granted with the ITIL role, their default homepage should be a custom dashboard.Is there a way to configure the default dashboard based on role ?We have the user preference module which can configure default dashboard for an individua...
I want to take advantage of the new function fields in Quebec to create an 'Age' field on the Task table which would provide reporting with the number of days old an active record is. The problem I am having is that I am unable to work out the correc...
I have a requirement to create a knowledge link rate report / PA widget . 1st one is for the team. The other would be for individuals. Right now its a manual process. using m2m_kb_task yesterday / incidents created yesterdayIf I wanted to do this i...
I'd like to report on the frequency that an individual value from a list collector is selected (for a catalog item request). The built-in reports don't seem like they're able to separate the selected values and report on them individually. For exampl...
I have a requirement to display ServiceNow dashboard on SharePoint. I tried copying the URL of dashboard and see the message "This website doesn't support embedding using just the address. Try pasting the embed code instead.". How do I resolve this? ...
Hi community, I'm currently working on Calendar report working with interactive filters.One of the filters should allow the user to choose to see only the entries of last month for example. The thing is, the filter is working but the Calendar view w...
Hi Guys, I am pretty new to PA and very new to scripting. I am looking to exclude weekend from the formula indicator.I guess I have to include GlideSchedule in the script but how?Current OOB script: var diff=function(x,y){return y.dateNumericValue() ...
Is there a way to utilize conditional formatting for a report - list type? I understand that I can use the "Styles" area of the other types of reports but from what I can see it is very difficult to get the report out in the format i'd like otherwis...
We're going to be upgrading to Jakarta in a couple weeks, which includes the new "Report" widget for the Service Portal that has people excited. However, in my sandbox instance (which is running Kingston Patch 1), when I open a record or list from a ...
