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03-06-2025 01:16 AM
Currently there is several options like flow status, escalation, etc as present in attached image. I want to create a custom one or edit any present. How can I do it, if it is possible?
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03-06-2025 08:52 PM
Hi @divyanshumi
Yes, you can add additional fields.
PFB doc to get more info
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0761092
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03-06-2025 08:52 PM
Hi @divyanshumi
Yes, you can add additional fields.
PFB doc to get more info
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0761092