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10-31-2018 09:42 AM
Hello SN Community,
I would like some clarity / input on the "Duration" ,"Resolve Time" & "Business Resolve Time" columns on the Incident table before I get head first into some reporting.
My assumption is that the "Duration" is the total time a task has been open in its entirety in any active state & "Resolve Time" is from created -> resolve state. I have no idea about the "Business Resolve Time" the value in this column is different from the "Resolve Time" so I'm not sure how they are measured and what makes them different.
What kind of reports do you have that utilize these columns?
Solved! Go to Solution.
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10-31-2018 10:55 AM
Check out the answers in this post, which give a pretty thorough explanation.
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10-31-2018 10:55 AM
Check out the answers in this post, which give a pretty thorough explanation.
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10-31-2018 10:58 AM
I JUST found this thread while combing through some of the older posts. Thank you for your reply!
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01-26-2023 08:59 AM
Can you please provide the new link for this. The current one is showing invalid.
thanks 🙂
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02-26-2025 08:25 AM
This link is not working is there an updated link to review the explanations?
