Core UI Reports and Dashboards are not visible in Platform Analytics Library

[Tomas Z_]

After upgrading to Australia, Core UI reports and dashboards are no longer visible in the Platform Analytics library. Based on the release notes and ServiceNow communications about Platform Analytics changes, my understanding was that both Core and Next Experience dashboards and visualizations would be accessible in a unified library after the Australia release. However, Core UI dashboards and reports are currently missing. Has anyone encountered this issue and can provide guidance on how to resolve it? Migrating all CORE dashboards and reports to the Next Experience version is not a feasible solution in our case.

[BrendaT26789571]

If they are visible in the library but search to add to a dashboard says no data in the library. what do we do now?

[martapenzo]

Hi, are you trying to add a Core UI report to a Next Experience platform analytics dashbaord?
This is not possible and not planned. You can continue to use Core UI report and PA widgets for Core UI dashbaords and the new Data visualizations for the Next experience dashboards

[BrendaT26789571]

This is very frustrating.  I have just recently started working on/building reports and creating, then the 'upgrade', now I have to recreate reports so I can share with team members on dashboards. Very unproductive. Per our SN Team we cannot migrate all reports/visualizations, they suggested using Power BI, same issues with exporting some time tracking fields. Again, unproductive and time wasted. also, we cannot use CORE UI and the Next experience at the same time.

[martapenzo]

I am sorry about the situation, we suggest using Platform Analytics from the Xanadu release for any new project.
You can use both technology at the same time but you are not allowed to mix them.
If you are a dashboard_admin or report+admin in the instance you can migrate the Core UI content you prefer to start using it in the Next experience Platform Analytics capabilities.

[Ankur Bawiskar]

@Tomas Z_ 

all dashboards are missing or some?

should work fine ideally

check this article

Important Update on Legacy Reporting and Analytics with Australia Release