Create a report with RITM Variable Sets and Multi-row Variable Set

Erika · ‎08-18-2022

Hi community!

I'd like to know if there's a way (or if it is possible) to create a report joining RITM variable sets and Multi-row Variable sets in one report.

Community Alums · ‎08-18-2022

HI Erika,

You can actually report on MRVS by creating a database view, then use that view to report on

Create a new Database view (System Definition -> Database Views)
1. Give it a name like 'u_sc_req_item_multi_var'
2. Label like "Multi Row Variable Set"
3. Plural like "Multi Row Variable Sets"
4. Description like "Joins the sc_req_item to the Multi Row variable set table to be able to report"
Save
Under View Tables click "New"
1. Table: Requested Item [sc_req_item]
2. Variable Prefix: sci
3. order: 100
4. Where clause: mrqa_parent_id = sci_sys_id
5. Click "Submit"
Under View Tables click "New"
1. Table: Multi Row Question Answer [sc_multi_row_question_answer]
2. Variable Prefix: mrqa
3. order: 100
4. Where clause: keep this field blank
5. Click "Submit"

You should now have a DBV that looks something like this:

Create a new report

Select Table as source and select your new Database view (Multi Row Variable Set) as the table

You should now be able to create a query and select the catalog item that you want to report on that has the MRVS, as well as adjust your columns to display the Question and Value as well as any other columns you want on your report.

Referred from this thread :https://community.servicenow.com/community?id=community_question&sys_id=252bce56dbd363809a64e15b8a96...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

View solution in original post

Charlotte Pakes · a week ago

I found this thread and had the same issue.

For anyone else coming to this, just add the table you need to the Database View with a Where clause. E.g, I needed to add alm_asset. Then add a Where clause like asset_sys_id = mrqa_value. Then you can pull in the Display value/Name/whatever from that table. Adjust your List Layout as appropriate.

bostonsnow · ‎03-04-2024

Hi all, we also have the requirement to report on RITMs created w/cat items w/MRVSs.

In the screenshot example above, how do you know which set of values were submitted in a single row on the MRVS?

In other words, there is just a random list of Quantity, Description, Model Number, etc... How do you know which ones make up a row on the MRVS ?

Aishwarya37 · ‎04-02-2024

Did you find a solution for this? I have same requirement

bostonsnow · ‎04-02-2024

We did what Neil P suggested below. Thank you @Neil P.

Neil P · ‎04-02-2024

For mine, I group by number, then sort by row index. That groups them sufficiently. An excel output of the table is a little better, sorting wise.