Hourly data with PA?
I have data in my SN instance that has an hourly timestamp field. Is there a way to build hourly reports with PA? I see the smallest time series is by Day.
Forum Posts
Resolved! PA - Why is my data collector not returning results for my indicator source?
Hi AllI'm trying to collect historical Client Response Time statistics from the Transaction Log table, and have configured the PA components as per the attached images.It all works fine if I configure the Indicator Source and Collector Job with an in...
Printing Gantt Chart and Timeline VIew
I am working in the Project Management Application with the Gantt chart and Custom timelines. When I try to print a Gantt chart or Timeline that is longer than one page it will not print all of it. The wiki says you can print the Gantt chart but the ...
Resolved! Long Running Transaction
This is question related to transactions which for some reason gets stuck and runs in the background utilizing system resources and slowing the instance down.... Whenever the instance is slow, i tend to check "All Active Transactions" menu and manua...
Report
What is Average Handle Time (AHT) , Average Speed To Answer (ASA) , Abandon Rate, Call to Ticket Ratio ? How to take these reports in service now
Resolved! Does anyone know how frequently an instance is backed up?
I don't find anything within the wiki that explains the backup processes in ServiceNow.Every 24 hoursEvery 48 hoursEvery 72 hoursEvery 7 days ????
Resolved! How to report on involved Groups or Users?
Hello dear ServiceNow Community, Is it possible to generate reports on the TASK table to show groups or users that were involved in a record?Meaning if our Network group was involved somewhere, the task-record should show in the report. Same goes fo...
Resolved! Report around resolved incidents
I just went live with SNow mid may and am finally getting around to reporting I cannot find in the canned reports. What I need is a report which will show me all closed incidents per day by analyst. For the Current month. I'm not very proficien...
Resolved! My report contains more than 50k columns.
I have a report for the past 6 months.The report contains more than 50k columns, and servicenow has a threshold limit for only 50000.How can I get the complete result in an excel sheet ?
Resolved! Status States is showing Numbers
Hello,My production instance is showing numbers when certain status are selected and blank when other status is selected.Doc Attached.
S-NOW Performance degradation.
We are facing degradation in the app everyday at a particular time.The homepage does not load, and it shows the running time for more than 1000+ secs.After 30 mins, nodes start getting offline. We restart the nodes manually to get the app back on lin...
Executing UI Policy on form submit
Hi,I have created a UI policy to check the certain values entered in the text box for e.g. the value length and no special characters. Before submitting the form I want to execute the UI policy and to stop form submission. Please suggest, how can we ...
Extracting data from sys_history or sys_audit
Hi,We have a requirement to extract the Incident number, assignment group, field name, old value, new value, userid, description and timestamp of change for every available activity for an incident for the preceding 24 hour period in a csv format for...
Performance Issues?
Has anyone been having performance issues with a hosted instance over a long period of time? We have been working with Service Now Support to track down a memory leak specific to our instance, but after 3 months, I am slightly frustrated and just wan...
