Creating report with unique views count with knowledge articles?

fenderylo · ‎11-06-2019

Hello, im new user of Servicenow. I need to make report kb articles view count. But i need to have unique view count. How to do it?

Adam Stout · ‎11-08-2019

Take a look at the Performance Analytics Content Pack for Knowledge. If you just need a report, try reporting on kb_use.

fenderylo · ‎11-09-2019

I need only for reporting. Its here any way to get unique views?

Adam Stout · ‎11-09-2019

Try reporting on kb_use. That logs every KB viewed including when and by whom.

cspra · ‎02-05-2021

Hi @Adam Stout and other MVPs 🙂

How can I create a report against kb_use to display aggregated views? In other words a report with distinct kb number AND user.

For ex Table kb_use

Report

Thanks.